- Video Game Repair
- Coding and Programming
- Electronics and Circuit Building
- 3D Printing
- Design and Build Websites
Edward Plapp
North Fort Myers
Summary
Dynamic Parts Specialist with a proven track record in customer service and inventory management. Committed to enhancing operational efficiency and customer satisfaction through effective communication and problem-solving.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Parts Specialist
Kelly Tractor
Fort Myers, FL
07.2024 - 07.2026
- Managed inventory levels and ensured accurate parts availability for customer orders.
- Provided technical support to customers regarding parts selection and compatibility.
- Processed incoming and outgoing shipments using ERP software for tracking and inventory management.
- Collaborated with team members to streamline order fulfillment processes, enhancing efficiency.
- Assisted in training new staff on operational procedures and inventory management systems.
- Resolved customer inquiries promptly, improving satisfaction through effective communication skills.
- Maintained organized parts storage areas, facilitating quick access and retrieval of components.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Assistant Store Manager
Tire Choice
North Fort Myers, FL
01.2021 - 04.2024
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Developed strategies to optimize inventory management, reducing excess stock and improving turnover rates.
- Implemented promotional campaigns, increasing customer engagement and driving sales growth during peak seasons.
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Collaborated with upper management to establish store goals, aligning team efforts with organizational objectives.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive problem-solving.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Manager
AutoZone
Multiple Locations
01.2012 - 01.2021
- Implemented strategic merchandising techniques to maximize product visibility and drive sales growth.
- Led team training initiatives to improve customer service standards and operational efficiency.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and promotional strategies.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led daily operations, ensuring efficient workflow and optimal staffing levels.
- Developed training programs for new staff, enhancing the onboarding process and team performance.
- Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Fostered a customer-focused environment, enhancing service quality and satisfaction ratings.
- Coordinated promotional events, driving foot traffic and increasing store visibility within the community.
- Mentored team members on sales techniques, boosting overall sales performance and engagement.
- Streamlined operational processes, resulting in improved efficiency and reduced overhead costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced a a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at the front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Associate of Science - I.T. Networking And Security Management
ECPI University
Manassas, VA06-2010
High School Diploma -
South Lakes High School
Reston, VA06-1993
Skills
- Parts identification
- Returns processing
- Ordering parts
- Shipping and receiving
- Inventory management
- Parts logistics
- Customer relationship
- Regulatory compliance
- Forecasting and planning
- Warranty administration
- Sales support
- Customer service
- Improving customer satisfaction
- Environmental awareness
- Forklift operation
- Logistics coordination
- Problem-solving skills
- Safety compliance
- Verbal and written communication
- Software proficiency
- Staff training
- Product training
- Process optimization
- Staff training
Certification
- Forklift Certified License - 11/2025 - Current
Interests
Timeline
Parts Specialist
Kelly Tractor
07.2024 - 07.2026
Assistant Store Manager
Tire Choice
01.2021 - 04.2024
Manager
AutoZone
01.2012 - 01.2021
Associate of Science - I.T. Networking And Security Management
ECPI University
High School Diploma -
South Lakes High School