CDK
Lonnie Tangen
Blaine,Minnesota
Summary
Dynamic Parts Specialist with a proven track record at Audi St. Paul, excelling in parts identification and customer service. Enhanced productivity by collaborating with technicians to streamline repairs, consistently resolving issues and improving customer satisfaction. Skilled in inventory management and effective communication, driving operational efficiency and fostering strong vendor relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Specialist
Audi St. Paul
01.2008 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Resolved issues efficiently while consistently surpassing expectations.
Education
Anoka Sr High
Anoka, MN05.1980
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Warranty administration
- Environmental awareness
- Stock control
- Parts identification
- Parts documentation
- Cost reduction strategies
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Clean driving record
- Cycle counting
- Sales training
- Coordinating paperwork
- Supply orders
- Inventory auditing
- Inventory management
- Proficient in software
- Customer education
- Improving customer satisfaction
- Forklift operation
- Team collaboration
- Suggestive selling
- Vendor relations
- Training and coaching
- Goal setting
- Operations management
- Staff training
- Report generation
- Performance tracking
- Delivery coordination
- Display building
- Parts installation
- Vehicle operations
- SAP
- Maintenance schedules
- Stock number and pricing data
- Parts department organization
- Replacement parts identification
- Reviewing deliveries
- Parts recommendation
- Returns management
- Payment processing
- Active listening
- Customer relationship development
- Inventory coordination
- Price negotiation
- Order documentation
- Complaint handling
- Team building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Organizational skills
- Decision-making
- Relationship building
Certification
I am parts certified every year with Audi
Software
Etka
Timeline
Parts Specialist
Audi St. Paul
01.2008 - Current
Anoka Sr High
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