JAMES MAIONE
Lowes Home Improvement Stores
Perham,USA
17
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Parts Specialist
2 Years 10 Months- Analyzed customer needs to recommend appropriate parts and solutions, enhancing satisfaction.
- Managed inventory levels to ensure timely availability of parts and supplies.
- Coordinated with suppliers to streamline procurement processes and optimize delivery schedules.
- Developed training materials for new hires on parts identification and handling procedures.
- Collaborated with cross-functional teams to support project initiatives, ensuring alignment with operational goals.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Delivery Coordinator
3 Years 10 Months- Coordinated delivery schedules and optimized routes to achieve timely arrival of goods.
- Monitored shipment progress, communicated delivery updates to customers, and resolved inquiries efficiently.
- Addressed and resolved issues with incorrect or damaged shipments promptly to maintain customer satisfaction.
- Ensured compliance with all applicable laws and regulations related to transportation of goods.
- Monitored stock levels and placed orders.
- Analyzed data from previous shipments to identify cost savings opportunities.
Service Advisor
2 Years 1 Month- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Welcomed customers and identified their needs to ensure satisfaction.
- Communicated features and benefits of dealership products and services to enhance customer understanding.
- Upsold additional products or services to customers.
- Built lasting relationships with customers through attentive and personalized service.
- Maintained records of customer interactions and transactions.
- Prepared invoices for services rendered and collected payments from customers.
Manager
7 Years 10 Months- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored, and trained team members to enhance job performance and align skills with organizational goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop actionable plans for enhancing service quality and customer experience.
- Created monthly reports for senior management that highlighted key operational performance metrics and trends.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Marine Mechanic
11 Months- Conducted engine inspections for corrosion, wear, and leaks to identify potential issues and ensure reliability.
- Executed routine maintenance including lubrication of systems, changing filters, checking fluid levels, and tightening bolts to ensure optimal vessel performance.
- Documented service records for each vessel, detailing repairs, modifications, and other work performed to enhance maintenance tracking.
Education
Certificate of Completion - Heavy Equipment Operation/Hoisting Engineers Lice
- Training of safe operations on various earthmoving equipment
- Slope and grade calculations
- Load and rigging calculations for safe hoisting
- Osha 10 safety training
Some College (No Degree) - Automotive Technology
High School Diploma
Skills
Parts identification
Merchandise Inspections
Item Inspections
Vehicle Maintenance
Inventory Management
Claims Management
Palletizing
Parts Sourcing
DOT Compliance
Forklift Operation
Logistics Coordination
Two-Wheeler Use
Load Balancing
Timeline
Parts Specialist
MANCON
10.2023 - CurrentRead More
Delivery Coordinator
Lowes Home Improvement Stores
10.2022 - CurrentRead More
Service Advisor
Wood boat and motor
05.2016 - 06.2018Read More
Marine Mechanic
Jamestown boat yard
06.2015 - 05.2016Read More
Manager
Kam management
07.2009 - 05.2017Read More
Pilgrim High School
High School Diploma
Read More
University of North Western Ohio
Some College (No Degree) from Automotive Technology
Read More
Heavy Construction Academy
Certificate of Completion from Heavy Equipment Operation/Hoisting Engineers Lice
Read More