Brenda Pfeifer
Mansfield,OH
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
28
28
years of professional experience
Work History
Apparel Merchandise Lead
Kohls
Ontario, OH
01.2020 - 09.2020
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
Operations Supervisor
Transformco-SEARS
Ontario, OH
03.2015 - 07.2017
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed logistics functions for company.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Provided exceptional customer service to customers, increasing customer loyalty 85%
- Monitored over 65 employees' day-to-day activities and made plans to rectify issues
Assistant Store Manager-Softlines
Sears Roebuck
Ontario, OH
04.2003 - 03.2015
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Assisted customers in selecting Merchandise products by explaining features and benefits, discussing price points and asking open-ended questions.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
Apparel Team Lead
Sears Roebuck
Ontario, OH
1989 - 2003
- Assisted in implementation and maintenance of planograms.
- Opened and closed store under specific direction of store manager.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided superior customer service leadership by greeting and assisting customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Lucas High School
Lucas, OH06.1983
Skills
- Merchandise Selection
- Attention to Detail
- Critical Thinking
- New Merchandise Presentation
- Sales Records Analysis
- Inventory Control
- Merchandise Return Authorization
- Customer Service
Timeline
Apparel Merchandise Lead
Kohls
01.2020 - 09.2020
Operations Supervisor
Transformco-SEARS
03.2015 - 07.2017
Assistant Store Manager-Softlines
Sears Roebuck
04.2003 - 03.2015
Apparel Team Lead
Sears Roebuck
1989 - 2003
High School Diploma -
Lucas High School