Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Pitcher

Westford,VT

Summary

Dynamic customer service professional with a proven track record at Piedmont Airlines, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring client satisfaction while managing diverse landscaping projects as a self-employed landscaper.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Piedmont Airlines
Burlington, VT
03.2016 - Current
  • Resolved customer complaints efficiently, ensuring satisfaction and promoting loyalty.
  • Maintained up-to-date knowledge of company offerings to enhance customer interactions.
  • Participated in training sessions to enhance product knowledge and customer service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Landscaper

Self-employeed
Burlington, VT
05.1999 - Current
  • Formulated and carried out landscape layouts for diverse property types.
  • Operated a variety of landscaping tools and machinery efficiently.
  • Maintained garden health through regular pruning, fertilization, and pest control.
  • Consulted with clients to determine landscape preferences and project scope.

Education

No Degree - Human Services

Burlington College
Burlington, VT

Esthetician - Esthetics

Aveda Institute
Williston, VT
03.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

Piedmont Airlines
03.2016 - Current

Landscaper

Self-employeed
05.1999 - Current

No Degree - Human Services

Burlington College

Esthetician - Esthetics

Aveda Institute
Brenda Pitcher