Brenda Pitts
lithia,FL
Summary
Dynamic dental receptionist with proven expertise at Young Smiles Family Dentistry, enhancing patient satisfaction through effective appointment scheduling and insurance verification. Skilled in managing patient records and billing processes, while fostering a welcoming environment. Adept at multitasking and maintaining compliance with HIPAA regulations, ensuring seamless office operations and optimal patient care.
Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.
Overview
25
25
years of professional experience
Work History
Dental Receptionist
Young Smiles Family Dentistry
01.2024 - Current
- Greeted patients and ensured a welcoming environment for all visitors.
- Scheduled appointments using dental practice management software to optimize office efficiency.
- Managed patient records, ensuring accuracy and confidentiality in compliance with regulations.
- Assisted in verifying insurance information and processing claims for timely reimbursement.
- Communicated effectively with patients to explain procedures and address inquiries or concerns.
- Supported front desk operations by handling phone inquiries and directing calls appropriately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with dental team members to ensure seamless patient flow throughout the office.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Dental Receptionist
Coast Dental
02.2023 - 01.2024
- Provided excellent customer service to create positive experiences and build patient trust.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Optimized office workflow and reduced administrative errors by introducing more efficient document management system.
Dental Assistant
Dr. Laymon Salyer
06.2000 - 02.2007
- Assisted in chairside procedures, ensuring patient comfort and efficient workflow.
- Prepared and sterilized dental instruments following strict infection control protocols.
- Educated patients on post-operative care and oral hygiene practices to enhance recovery.
- Managed appointment scheduling and patient records using electronic health record systems.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs.
- Conducted preliminary assessments, including taking patient histories and x-rays for accurate diagnostics.
- Trained new staff on office procedures and best practices for patient interaction and care.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
Dental Asst. Certifcate - Dental Asst.
O.D.U College
Norfolk, VA08-2003
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- Treatment room setup
- Records management
- Billing procedures
- Accounts receivable
- Data entry
- Administrative support
- Dental radiography
Timeline
Dental Receptionist
Young Smiles Family Dentistry
01.2024 - Current
Dental Receptionist
Coast Dental
02.2023 - 01.2024
Dental Assistant
Dr. Laymon Salyer
06.2000 - 02.2007
Dental Asst. Certifcate - Dental Asst.
O.D.U College
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