Michel Lazo Triana
Tampa,Florida
Summary
Energetically led Young Smiles Pediatric Dentistry as Office Manager, enhancing patient satisfaction and reducing wait times through stellar organizational skills and teamwork. Achieved revenue targets and ensured regulatory compliance, excelling in customer service and critical thinking.
Overview
6
6
years of professional experience
Work History
Office Manager
Young Smiles Pediatric Dentistry
01.2018 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Education
Fire Fighter -
Aparicio-Levy Technical College
Tampa, FL05.2024
Firefighter Certificate of Compliance -
Division of State Fire Marshal
Florida05.2024
NREMT Certificate -
National Registry Emergency Medical Technicians
05.2024
Emergency Medical Technician -
Aparicio-Levy Technical College
Tampa, FL12.2023
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2016
Skills
- Customer Service
- Organizational Skills
- Teamwork and Cooperation
- Critical thinking abilities
- Physical Fitness
- Decision-Making Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Young Smiles Pediatric Dentistry
01.2018 - 08.2023
Fire Fighter -
Aparicio-Levy Technical College
Firefighter Certificate of Compliance -
Division of State Fire Marshal
NREMT Certificate -
National Registry Emergency Medical Technicians
Emergency Medical Technician -
Aparicio-Levy Technical College
High School Diploma -
Thomas Jefferson High School
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