Lucas Rodriguez
Lithia,FL
Summary
Dynamic customer service professional with experience at Walgreens, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction and loyalty through effective complaint handling and product knowledge. Skilled in inventory management and stock replenishment, consistently meeting high-volume demands while fostering a positive shopping environment.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
11.2023 - Current
- Assisted customers in product selection and answered inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout procedures.
- Resolved customer complaints and concerns promptly, fostering positive relationships and loyalty.
- Maintained store cleanliness and organization, supporting a welcoming environment for customers.
- Collaborated with team members to optimize inventory management and merchandising strategies.
- Conducted regular stock checks, ensuring availability of products while minimizing shrinkage risks.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Pizza Dough Maker
Hungry Howies Pizza & Subs
04.2021 - 03.2022
- Prepared and mixed pizza dough using company-standard recipes and methods.
- Ensured quality control by monitoring dough consistency and texture throughout production.
- Operated industrial mixers and related kitchen equipment safely and efficiently.
- Collaborated with team members to meet high-volume production demands during peak hours.
- Trained new employees on dough preparation techniques and safety protocols.
- Assisted in inventory management by tracking ingredient usage and reporting shortages promptly.
Education
High School Diploma -
Hillsborough Community College
Tampa, FL12-2028
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Guest services
- Stock replenishment
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Customer Service Associate
Walgreens
11.2023 - Current
Pizza Dough Maker
Hungry Howies Pizza & Subs
04.2021 - 03.2022
High School Diploma -
Hillsborough Community College