Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Ponce

Las Vegas

Summary

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator

PROVE Partners
11.2019 - 03.2025
  • Case manage cases( Get case information from Atty, Scheduled clients with providers office)
  • Help case managers with Spanish speaking clients
  • Care coordinate(Schedule clients, Follow up on appts, Collect Bills & records)
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Delivered excellent patient experiences and direct care.
  • Responded to inquiries by directing calls to appropriate personnel.

Personal Injury Billing

ATI Physical Therapy
02.2008 - 03.2019
  • Follow up with Attorneys for case status
  • Collected Bills & Records
  • Posted Payments
  • Balance Verifications Request
  • Medical Records Request
  • Reductions Request
  • Answered Phone Calls

Education

High School Diploma -

St. Louis Independent Studies/ Western High School
Las Vegas, NV
05-2005

Skills

  • Data entry
  • Intake assessment
  • Compassionate communication
  • Bilingual Spanish & English
  • Organizational skills
  • Appointment scheduling
  • Patient care coordination
  • Follow-up care
  • Case management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Care Coordinator

PROVE Partners
11.2019 - 03.2025

Personal Injury Billing

ATI Physical Therapy
02.2008 - 03.2019

High School Diploma -

St. Louis Independent Studies/ Western High School

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Brenda Ponce