Brenda Ponce
Las Vegas
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
PROVE Partners
Las Vegas, NV
11.2019 - 03.2025
- Case manage cases( Get case information from Atty, Scheduled clients with providers office)
- Help case managers with Spanish speaking clients
- Care coordinate(Schedule clients, Follow up on appts, Collect Bills & records)
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Responded to inquiries by directing calls to appropriate personnel.
Personal Injury Billing
ATI Physical Therapy
Las Vegas, NV
02.2008 - 03.2019
- Follow up with Attorneys for case status
- Collected Bills & Records
- Posted Payments
- Balance Verifications Request
- Medical Records Request
- Reductions Request
- Answered Phone Calls
Education
High School Diploma -
St. Louis Independent Studies/ Western High School
Las Vegas, NV05-2005
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Bilingual Spanish & English
- Organizational skills
- Appointment scheduling
- Patient care coordination
- Follow-up care
- Case management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
PROVE Partners
11.2019 - 03.2025
Personal Injury Billing
ATI Physical Therapy
02.2008 - 03.2019
High School Diploma -
St. Louis Independent Studies/ Western High School
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