Brenda Potts

Work with medical teams, patients and families to implement effective treatment plans.

• Complete psychosocial evaluations and needs assessments.
• Provide ongoing counseling to help patients deal with conditions and processes related to their disease. Delivered social work services to patients in medical, surgical, CCU/ICU, OB, Psych, Emergency room and Acute Rehabilitation settings from large hospitals to small. Also worked in home health field.
• Continually improve knowledge, skills and performance based on feedback and self-identified professional developmental needs.
• Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
• Increased patient satisfaction ratings through consistent delivery of empathetic, comprehensive social work services tailored to individual needs.

• Proficient in social work in every area of hospital and managed team of social workers.
• Conducted audits, process improvements, created department policies and procedures, conducted large meetings.
• Organ/tissue donation coordinator.
• Began ER Case Management Program in 2008.
• Employee Crisis Fund Board Chair 2004-2006
• Nominated for Leader of the Year 2005, 2006.
• Awarded Most Valuable Performer in 2004, 2005, 2006 (out of 1200 employees).
• Founding member of Heart Care Implementation Task Force.
• Field Education Preceptor for BSW/MSW students.

• Coordinated patient care from pre-admission to post-discharge follow-up.
• Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
• Wrote reports and case summaries and compiled work records, including required statistics.
• Collaborated with court, law enforcement and community providers.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.

• Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
• Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
• Educated patients on available treatment options and assisted in informed decision-making regarding their healthcare plan.

Graduate social work intern at this Long Term Acute Care Hospital while at Boston University MSW program

Social Work Intern at this large inner-city hospital in Minneapolis while in BSW program at Bethel University.