Brenda Price
Las Cruces,NM
Summary
Driven professional with a proven track record at Citizens Bank, enhancing client satisfaction and streamlining loan processing. Excelled at demonstrating strong organization and problem-solving abilities at Kohls. Achieved a significant increase in customer loyalty through exceptional service and multitasking skills. Expert in office administration and compliance monitoring, committed to delivering results.
Overview
10
10
years of professional experience
Work History
Store Support Lead /Administrative Assistant
Kohls Department Store
10.2014 - 07.2024
- Mentored junior administrative enhancing overall team performance.
- Provided backup support during periods of heavy workload or staff absence
- Interviewed, hired and onboarded new employees, ensuring smooth transitions into their roles within the organization.
- Organized and maintained confidential files, protecting sensitive information from unauthorized access while ensuring easy retrieval for authorized personnel
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence
- Increased team participation in special events by creating newsletter with detailed calendars and other office updates.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Dillards
05.2022 - 08.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our products.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product
- Engaged in friendly conversation with customer to better uncover individual needs. And recommend optimal solutions
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Accounting And Finance
EPCC
El Paso, TXSkills
- Strong Organization
- Workload prioritization
- Payroll and budgeting
- Fast Learner
- Customer Service
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Office Administration
- Scheduling
Timeline
Sales Associate
Dillards
05.2022 - 08.2023
Store Support Lead /Administrative Assistant
Kohls Department Store
10.2014 - 07.2024
Accounting And Finance
EPCC
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