Brenda Quintanilla
Edinburg,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Admission Specialist
DHR Hospital
Edinburg, TX
03.2024 - 06.2024
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Provided exceptional customer service during collections calls, fostering positive relationships while resolving financial matters.
- Developed customized payment plans for clients experiencing financial hardship, facilitating successful debt resolution
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Nurse aide
Idea Quest
Edinburg, TX
08.2021 - 06.2023
- Collaborate with local health officials to implement and adapt campus health and safety protocols in response to changing public health guidelines
- Provide personalized and empathetic care to students with varying health care needs, ensuring their well-being and comfort while promoting a positive and nurturing environment within the campus community
- Maintain a welcoming and informative front desk area, serving as the first point of contact for students, parents, and visitors, ensuring a positive and professional experience that reflects the values of Idea Quest
- Coordinate with various departments to organize and facilitate campus events and activities, ensuring a welcoming and engaging environment for students, staff, and visitors alike
- Utilize innovative communication strategies, such as chatbots or personalized messaging systems, to enhance customer service interactions and improve overall satisfaction levels among students, parents, and visitors at Idea Quest
- Assist in the development and implementation of specialized healthcare programs tailored to the diverse health needs of students, staff, and faculty at Idea Quest, ensuring comprehensive and personalized care for each individual.
Reception/Accountant Clerk
Texas Gathering LLC
McAllen, TX
02.2020 - 03.2021
- Reconciled expenses and accounts, including company credit cards and expense accounts
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Processed both outgoing and incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Handled diverse needs for clients in-person, by phone or through email
- Greeted guests upon office entry, including customers, delivery persons and official representatives
- Displayed professional standards at reception desk to impress visitors
- Input new documents, expenses and orders into system for timely recordkeeping
- Obtained and processed payments from clients for products and services
- Managed office cleaning and sanitizing to comply with infection control protocols
- Operated multi-line telephone system to handle high volume of daily calls from office.
Medical Assistant
Ashley Pediatrics Day & Night Clinic
Alton, TX
08.2013 - 07.2017
- Called, faxed, or emailed prescriptions to the pharmacy
- Completed clinical procedures and collected patient data for physician interpretation
- Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
- Gathered and documented medical data from patients, such as blood pressure and weight
- Entered the patient's information, as well as the procedure and equipment, into the computer system
- Measured vital signs and weight before and after treatment
- Educated patients on medications, procedures, and treatment plans
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Communicated with patients clearly and effectively to verify information, determine the purpose of their visit, and record their medical history.
Medical Assistant
Filosa Children's Clinic
Mission, TX
03.2011 - 07.2013
- Was in charge of general office duties, which included keeping track of medical records
- Gathered histories, vitals, and current complaints through patient interviews
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Scheduled new and existing patients' appointments
- Did clerical work like word processing, data entry, phone answering, and filing
- Assisted physicians with patient follow-up
- Completed all of the required laboratory tests
- Checked medical insurance and gathered co-pays
- Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
- Handled diverse needs for clients in-person, by phone or through email
- Greeted guests upon office entry, including customers, delivery persons and official representatives
- Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation
- Answered and directed incoming calls using multi-line telephone system
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Premier High School
Medical - Medical Assistant -
South Texas College - Pecan Campus
McAllen, TXAccounting - Accounting Certified Clerk -
South Texas Vocational Technical Institute
McAllen, TXAssociate of Applied Science in Accounting -
South Texas College - Pecan
McAllen, TXSkills
- Clinical skills
- Utilization review
- Individualized care
- Education
- Empathetic communication
- Respectful attitude
- Customer service
- Patient care
- Individualized plans
- Communication abilities
- Medical Assistant
- Adaptability
- Measuring vital signs
- Venipuncture
- Interpreting heart monitors
- Long-term goals
- Multitasking
- Needs assessment
- Reception duties
- Diagnostic procedures
- Clinical experience
- Medical records management
- Direct patient care
- Phlebotomy
- Point of care testing
- Detail-oriented
- Account management
- Expense reports
- Invoice reconciliation
- Cash management
- Mail sorting
- Documentation and recordkeeping
- Call handling
- Multi-line telephone skills
- Office equipment operations
- Organization and efficiency
- Correspondence management
- Data entry
- Customer service and care
- Reliable Customer Service
- Customer Service and Communication Skills
- Cash handling expertise
- Strong Communication Skills
- Database Administration
- Remote support tools
Timeline
Admission Specialist
DHR Hospital
03.2024 - 06.2024
Nurse aide
Idea Quest
08.2021 - 06.2023
Reception/Accountant Clerk
Texas Gathering LLC
02.2020 - 03.2021
Medical Assistant
Ashley Pediatrics Day & Night Clinic
08.2013 - 07.2017
Medical Assistant
Filosa Children's Clinic
03.2011 - 07.2013
High School Diploma -
Premier High School
Medical - Medical Assistant -
South Texas College - Pecan Campus
Accounting - Accounting Certified Clerk -
South Texas Vocational Technical Institute
Associate of Applied Science in Accounting -
South Texas College - Pecan