Brenda Ramos
Merced,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Department Manager
McDonald's
02.2015 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events and incentive programs.
- Set schedules for 50+ staff by planning and designating shifts and hours.
Homecare Provider
Homecare Provider
04.2019 - 10.2020
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled client to support independence and well-being.
- Assisted patient with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Education
Bachelor of Arts - Psychology
California State University - Fresno
Fresno, CA12.2023
Associate of Arts - Psychology
Merced College
Merced, CA05.2020
Skills
- Conflict De-Escalation
- Persuasive Negotiations
- Corrective Actions
- Work Assignments
- Coaching and Mentoring
- Employee Relationships
- Office Organization
- Effective Customer Service
Timeline
Homecare Provider
Homecare Provider
04.2019 - 10.2020
Department Manager
McDonald's
02.2015 - Current
Bachelor of Arts - Psychology
California State University - Fresno
Associate of Arts - Psychology
Merced College
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