Brenda Ramos
Palmdale,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Edwards Federal Credit Union
03.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Opened customer accounts and provided deposit and withdrawal receipts.
Service Representative
Citizens Business Bank
07.2020 - 03.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Administrative Assistant
American's Job Center Of California
07.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Bilingual in English& Spanish
- Strong work ethic
- Outstanding customer service
- Microsoft/ excel
- Detailed oriented and focused
- Excellent communication skills
Timeline
Member Service Representative
Edwards Federal Credit Union
03.2023 - 07.2024
Service Representative
Citizens Business Bank
07.2020 - 03.2024
Administrative Assistant
American's Job Center Of California
07.2019 - 05.2020
High School Diploma -
Penn Foster Career School