Brenda Ratliff
Charlotte,NC
Summary
Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
14
14
years of professional experience
Work History
City Bus Operator
Charlotte Area Transit System
08.2013 - Current
- Improved passenger satisfaction by maintaining punctuality and adhering to established bus schedules.
- Enhanced safety measures by conducting regular vehicle inspections before daily operations.
- Assisted passengers with disabilities, ensuring proper use of accessibility equipment for a comfortable travel experience.
- Reduced route-based complaints by promptly addressing and resolving passenger concerns and inquiries.
- Promoted a positive work environment by fostering strong relationships with coworkers, supervisors, and transit agency personnel.
- Demonstrated proactive problem-solving skills in handling emergency situations while maintaining the safety of all passengers on board.
- Navigated city streets safely while adhering to traffic laws and regulations to ensure smooth transit services for passengers.
- Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
- Upheld professional appearance standards by wearing company-issued uniforms consistently and maintaining good personal grooming habits at all times while on duty.
Hiring Coordinator
Carolina Childcare Staffing Agency
06.2011 - 12.2019
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Reduced time-to-fill rates for open positions by proactively sourcing and engaging with qualified candidates.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Collaborated with department managers to better understand job requirements and tailor recruitment efforts accordingly.
- Organized and attended career fairs, networking events, and campus recruiting initiatives to source top talent.
- Developed strong relationships with external partners such as staffing agencies, colleges, and professional associations to increase candidate reach.
- Utilized social media platforms as a tool for promoting job openings, expanding company visibility among potential candidates.
- Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
- Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
School Bus Driver
Charlotte Mecklenburg School System
08.2009 - 06.2013
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Education
West Charlotte Senior High School
Charlotte, NC06.1981
Skills
- Defensive driving
- Team collaboration
- Stress management
- Effective communication
- Customer service
- Vehicle inspection
- Traffic laws compliance
- Passenger assistance
- Safe driving practices
- Interpersonal skills
- Active listening
- Conflict resolution
- Professionalism
Languages
American Sign Language
Elementary
Timeline
City Bus Operator
Charlotte Area Transit System
08.2013 - Current
Hiring Coordinator
Carolina Childcare Staffing Agency
06.2011 - 12.2019
School Bus Driver
Charlotte Mecklenburg School System
08.2009 - 06.2013
West Charlotte Senior High School
Similar Profiles
ALYSSA BROWNALYSSA BROWN
Assistant Lead at Charlotte Area Transit SystemAssistant Lead at Charlotte Area Transit System
Lavarra HarrisonLavarra Harrison
Bus Operator at Charlotte Area Transit SystemBus Operator at Charlotte Area Transit System
Avais BlackwellAvais Blackwell
Maintenance Support Specialist at Charlotte Area Transit SystemMaintenance Support Specialist at Charlotte Area Transit System