Brenda Roby

Escrow Assistant

Old Republic Title

Modesto, CA

09.2023 - 01.2024

Reviewed files, records and other documents to obtain information or respond to requests.
Handled sensitive client information with utmost confidentiality.
Ensured accuracy of commission calculations and billing statements.
Ordered demands, HOA statements, evidence of insurance and other required documents.
Facilitated clear and effective communication between brokers, borrowers, and lenders.
Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Managed master calendar of signings and organized related paperwork.
Verified funds received were sufficient to cover closing costs prior to closing date.
Monitored progress of each transaction from beginning to end ensuring timely completion.
Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
Assisted customers with the escrow process, including answering questions and providing documentation.
Collaborated with team members to ensure all aspects of an escrow are completed accurately.
Provided customer service through phone calls or emails promptly and professionally.
Resolved issues related to escrow accounts by communicating with customers and lenders.
Performed quality control checks on all documents associated with an escrow account.
Reviewed title reports to ensure accuracy of information before closing.
Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
Facilitated communication between clients, brokers, and financial institutions.