Brenda Rocha
El Paso,TX
Summary
To secure a career within an organization which appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.
Overview
10
10
years of professional experience
Work History
Social Media Moderator
Teleperformance
04.2020 - 07.2023
- Review social media videos to ensure content meets community guidelines
- Escalate content that violates guidelines
- Resolve complex issues regarding content with accuracy and quality
- Comply with the performance indicators or parameters
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Member Service Representative
TTEC
09.2019 - 03.2020
- Assist health insurance member with healthy plus benefits
- Place online orders for health insurance members
- Educate members on program benefits
- Provide accurate solutions all the time
Logistic Services Representative
OnProcess Technology
10.2018 - 08.2019
- Handled Inbound and Outbound phone calls
- Assist customers with returning satellite equipment
- Assist customers with minor technical cell phone
- Properly update customers’ accounts
- Data Entry
Customer Service Representative
Charles Schwab
01.2017 - 06.2018
- Assist exclusive clientele with providing access to online accounts
- Ensure all policies and procedures are being followed by our staff members
- Respond to questions and concerns about service, and escalate calls appropriately
- Make requested account changes and updates
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
Member Service Representative
Jobs America
07.2013 - 12.2016
- Check patient eligibility, plan type, along with verifying In-Network and Out of Network benefits to members and providers
- Making sure that all patients accounts were verified and reviewed correctly and logged into the system
- Responsible for interpreting medical and pharmacology terminology for translation to accurately code patient records for reimbursements
- Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums and provider settlements
- Obtains supporting documents concerning patient follow up and followed up with patients and providers
Education
G.E.D -
El Paso, TX2018
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American School of Correspondence
Lansing, IL2004
Skills
- Customer Service
- Attention to Detail
- Digital Literacy
- Communication
Timeline
Social Media Moderator
Teleperformance
04.2020 - 07.2023
Member Service Representative
TTEC
09.2019 - 03.2020
Logistic Services Representative
OnProcess Technology
10.2018 - 08.2019
Customer Service Representative
Charles Schwab
01.2017 - 06.2018
Member Service Representative
Jobs America
07.2013 - 12.2016
G.E.D -
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American School of Correspondence
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