Jasmine Lucero
Tucson,Arizona
Summary
Highly motivated Server with over 6 years of restaurant experience. Demonstrates a strong ability to engage with guests, provide personalized service, and maintain a positive atmosphere even during peak hours. Anticipates customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Social Media Moderator
Alorica
11.2022 - Current
- Familiar with working on Microsoft Excel and Microsoft Word
- Often use communication tools such as Lark, Teams, and email to keep up to date with updates/changes concerning work in a timely manner
Server/ To-Go Specialist
Olive Garden
05.2021 - 01.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Warehouse Cleaner
ABM Industries
09.2020 - 05.2021
- Contributed to a healthy work atmosphere by ensuring proper sanitation of restrooms and break rooms.
- Collaborated with warehouse team members to identify areas needing attention or improvement in terms of cleanliness and organization.
- Demonstrated flexibility in adapting to changing priorities related to warehouse needs while consistently meeting daily cleaning requirements.
- sanitized work stations periodically
Host/Order Taker/Food Handout
In-N-Out Burger
01.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
House Cleaner
Smiley House Cleaning
07.2019 - 01.2020
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Server
IHOP
12.2015 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Forever 21
08.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Temporary Employee
Cyracom
07.2015 - 10.2015
- Gathered data, Transferred software, Fold letters, Create accounts
Receptionist Intern
Blue Cross Blue Shield of Arizona
08.2013 - 05.2015
- Answer phones, Distribute mail, Scan checks, Make reports using Excel
Education
Associate of Applied Science - Radiologic Technology
Pima Community College
Tucson, AZ06.2028
High School Diploma -
Sunnyside High School
Tucson, Arizona05.2017
Skills
- FLUENT IN SPANISH
- Strong Work Ethic
- Cash Handling
- Professional Appearance
- Cleanliness standards
- Reliability
- Adaptable and Flexible
- Effective Communication
- Customer Service
References
Available upon request.
Timeline
Social Media Moderator
Alorica
11.2022 - Current
Server/ To-Go Specialist
Olive Garden
05.2021 - 01.2023
Warehouse Cleaner
ABM Industries
09.2020 - 05.2021
Host/Order Taker/Food Handout
In-N-Out Burger
01.2020 - 09.2020
House Cleaner
Smiley House Cleaning
07.2019 - 01.2020
Sales Associate
Forever 21
08.2018 - 10.2018
Server
IHOP
12.2015 - 09.2019
Temporary Employee
Cyracom
07.2015 - 10.2015
Receptionist Intern
Blue Cross Blue Shield of Arizona
08.2013 - 05.2015
Associate of Applied Science - Radiologic Technology
Pima Community College
High School Diploma -
Sunnyside High School