Francisco Posada
El Paso,TX
Summary
To obtain a position with career advancement opportunities
Overview
14
14
years of professional experience
Work History
Social Media Moderator
Teleperformance
11.2019 - Current
- Responsible for reviewing social media to make sure it adheres to established community guidelines
- Work through invasive/disruptive content
- One of top moderatos in adherence, quality, AHT, GAP and have been for the past 5 years.
- Part of the Jump program
Representative III
C3I Inc.
01.2019 - 11.2019
- Responsible for taking care of the child nutrition labels, product formulation statements and specification sheets which were emailed or mailed to customers or consumers
- Direct contact with nutritionist/labeling team to get up to date information of the labels and product formulation sheets
- Handled inbound calls from customers and consumers with their inquiries on our products or child nutrition request
Account Specialist
C3I Inc.
05.2018 - 01.2019
- Insured all systems were working correctly before all team members logged in
- Supervised team members to make sure all were logged in and working on their daily work
- Handled side by sides and one on ones with team members
- Managed team meetings and issued out corrective action planes if needed to team members
Collections Agent
Medical Management Services
El Paso, TX
05.2011 - 04.2018
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Bel Air High School
05.1999
Skills
- Adaptability
- Leader
- Communication Skills
- Team Orientation
- Fluency in Spanish
- Fast learner
- Fluency in English
Hobbies and Interests
- Spending time with family
- Working out
Timeline
Social Media Moderator
Teleperformance
11.2019 - Current
Representative III
C3I Inc.
01.2019 - 11.2019
Account Specialist
C3I Inc.
05.2018 - 01.2019
Collections Agent
Medical Management Services
05.2011 - 04.2018
High School Diploma -
Bel Air High School