Michael Hermann
Boise,ID
Summary
A versatile, quality-driven professional with a track record of enhancing user and customer experiences at Teleperformance USA. Excelled in operations management and staff development at Ultra Touch Car Wash, demonstrating adaptability and a strong work ethic. Recognized for attention to detail and teamwork, significantly contributing to project success and operational efficiency.
Overview
9
9
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
01.2022 - Current
- Improved user experience by monitoring and addressing inappropriate content on the client's social media platform.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Partnered with IT support to troubleshoot and address platform issues.
Assistant Manager
Ultra Touch Car Wash
10.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer and employee experience.
- Performed preventative and emergency maintenance on large and small machinery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Car Wash Attendant
Ultra Touch Car Wash
09.2015 - 10.2019
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing quality.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
Laborer
SS Seamless Raingutters
08.2015 - 09.2015
- Loaded, unloaded, and moved material to and from storage, trucks and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Education
High School Diploma -
Boise High School
Boise, ID05.2015
Skills
- Attention to Detail
- Adaptability
- Willingness to learn
- Strong Work Ethic
- Teamwork and contribution
- Operations Management
- Preventive Maintenance
- Staff Training and Development
Timeline
Social Media Moderator
Teleperformance USA
01.2022 - Current
Assistant Manager
Ultra Touch Car Wash
10.2019 - 12.2021
Car Wash Attendant
Ultra Touch Car Wash
09.2015 - 10.2019
Laborer
SS Seamless Raingutters
08.2015 - 09.2015
High School Diploma -
Boise High School