Brenda Rogers

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, make appointments,answer questions, and direct calls to staff.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Performed testing;: hearing, speech, throat and urine
• Performed injections,immunizations, hemoglobin and lead testing
• Assisted in billing office submitting claims to insurance companies as well as verifying patient insurance coverage
• Entered patient information into the EMR system

.Develop lesson plans for children that stimulate metal acuity and advance motor skills

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Taught children to organize toys, wash hands, and share by leading by example.
• Met with parents about daily activities, positive developments, and issues.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Kept notes of behavior issues, food served, and medications administered to children.
• Applied positive behavior management techniques to enhance social interactions and emotional development.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Escalated issues to proper supervisors when standard processes were not effective.

Ordered event invitations as well as specialty items

Located tracking information for individual customers

• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.

• Maintained friendly and professional customer service.
• Entered donation information into computer system
• Ran daily reports to make sure deposits and balances were correct