Summary
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Timeline
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Brenda Rozanc

Brenda Rozanc

Bonaire,GA

Summary

Dynamic leader with a proven track record at One Source Management Solutions, Inc., excelling in customer relations and small business operations. Enhanced client satisfaction through effective relationship building and strategic communication.


A professional prepared for this role, bringing wealth of experience in customer relations and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability.

Overview

20
20
years of professional experience
2
2

Certifications

Work History

Owner

One Source Management Solutions, Inc
01.2017 - Current
  • Managed daily business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Expanded business into new markets
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Community Association Manager

One Source Management Solutions, Inc.
01.2017 - 12.2024
  • Enhanced communication between homeowners and board members through regular meetings and detailed reports.
  • Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
  • Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
  • Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
  • Enforced compliance with community regulations and guidelines.
  • Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
  • Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
  • Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
  • Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
  • Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
  • Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.

Licensed Property Manager

Premier Management Group
02.2006 - 12.2016
  • Provided detailed monthly reports to property owners on financial performance indicators such as revenue growth and expense trends.
  • Maintained accurate records of all property transactions, ensuring compliance with local laws and regulations.
  • Coordinated with contractors for timely completion of repairs and improvements, preserving the value of properties under management.
  • Collaborated with owners on capital improvement projects to increase property values while staying within budget constraints.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues.
  • Built rapport with tenants through regular communication and prompt resolution of concerns, fostering a positive living environment.
  • Established strong relationships with vendors to negotiate competitive contracts for services such as landscaping, pest control, and waste removal.
  • Handled lease negotiations and renewals with tenants, securing long-term commitments and minimizing turnover.
  • Conducted thorough background checks on prospective tenants to minimize risk and ensure a safe living environment for all residents.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.

Skills

  • Client engagement
  • Operational efficiency in small businesses
  • Strong interpersonal skills
  • Effective communication skills
  • Client support
  • Team coordination
  • Sales team management
  • Workforce training

Certification

  • Licensed Real Estate Broker, Florida - 2018-Current
  • Licensed Community Association Manager, Florida - 2012-Current

Accomplishments

  • Successfully launched One Source Management Solutions, Inc.
  • Grew the Company's sales each year.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Software

Microsoft Office

Buildium

Appfolio

CINC

Quickbooks

Timeline

Owner

One Source Management Solutions, Inc
01.2017 - Current

Community Association Manager

One Source Management Solutions, Inc.
01.2017 - 12.2024

Licensed Property Manager

Premier Management Group
02.2006 - 12.2016

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