Brenda Sanchez
San Diego,CA
Summary
Diligent and responsible Receptionist with ability of running smooth, accurate registers and assisting with administrative tasks such as filing and data entry. Mathematical and analytical skills relevant to calculating, processing, and reconciling customer payments and audit. Well- organized and dependable with a genuine interest in providing an exceptional customer experience.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
Holiday Inn Express
San Diego, CA 92154
11.2024 - 01.2026
- Efficient check-in and check-out processes for guests.
- Managed reservations and provided information about rooms, rates and amenities.
- Reconciled all credit card transactions, financial records, occupancy percentages, room charges, and cash drawer activity for accurate audit process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, cash and card payments.
- Maintained a welcoming environment by managing lobby cleanliness and organized front desk area for polished company image.
Customer Service Representative
United Nissan
Las Vegas, NV 89104
01.2023 - 09.2024
- Transferred customer to proper department.
- Knowledge of vehicle, Parts department, services, and company policies.
- Collaborated with team members to resolve more complex customer issues and offering a follow up call to ensure guest satisfaction.
- Upholding customer privacy and confidentiality in DMV files.
- Gave final vehicle tour, answered questions and closed the deal with signatures and documentation needed.
Receptionist
South Motors BMW
Miami, FL 33157
08.2020 - 05.2022
- Photocopied, filed and scanned personal documents.
- Scheduled appointments, logs of visitors and directed phone calls to the appropriate parties.
- Maintaining records, accounting bills and in person interactions.
- Worked hand in hand with Accounting in HR Department.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Knowledge of BMW parts and prices
- Handled return and exchange of Parts
- Helped prepare reports and presentation of vehicles.
Education
High School Diploma -
Palatine High School
Palatine, IL 06-2018
Skills
- Bilingual
- Account Invoicing
- Reliable
- Audit / Reconciling
- Front Desk Management
- Clerical Duties
- Customer Satisfaction
- Hospitality
- Self-managed Work
- Listening skills
Timeline
Front Desk Representative
Holiday Inn Express
11.2024 - 01.2026
Customer Service Representative
United Nissan
01.2023 - 09.2024
Receptionist
South Motors BMW
08.2020 - 05.2022
High School Diploma -
Palatine High School