Adan Zepeda
San Jose,CA
Summary
Friendly and prompt Front Desk Representative with excellent multitasking, communication and interpersonal skills. Easily adaptable to high-pressure, dynamic situations. Seeking to maintain a full-time position that offers professional challenges and ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Front Desk Representative
UFC FIT
01.2023 - Current
- Greet guests and members upon arrival, offer assistance, and answer questions to build rapport and retention.
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Deliver above-and-beyond service to guests and members by asking if they'd need anything, just let us know and we'd gladly help.
- Made smoothies for all guest and members
- Answer customer telephone calls promptly and appropriately handled needs.
- Maintain clean and organized front desk areas to uphold polished company image.
- Collect fees, and overdue payments.
- Perform basic daily bookkeeping tasks.
- Work in a fast-paced movement around the club for cleaning and re-racking weights.
Crew Member
McDonald's
04.2021 - 05.2022
- Operate front counter, drive-thru and other areas.
- Collaborated well with teammates and accepted coaching from management team.
- Handled orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
Gunderson High School
San Jose, CA06.2022
Skills
- Safety and Security Procedures
- POS Systems
- Communication
- Bilingual
- Team Leader
- Customer Service Excellence
- Member Services
- Creative Solutions
- Guest Satisfaction
- Product and Service Sales
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Representative
UFC FIT
01.2023 - Current
Crew Member
McDonald's
04.2021 - 05.2022
High School Diploma -
Gunderson High School
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