Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Samulski

Miles City,MT

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different variety products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
  • Reliable associate skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within team.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Representative

Fairbridge Inn & Suites
Miles City, MT
07.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained transaction security by verifying payment cards against identification.

Customer Service Associate

CHS Inc
Miles City, MT
06.2018 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.

Lead Line Cook

Pizza Hut
Miles City, MT
05.2017 - 10.2019
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Education

High School Diploma -

CCDHS
Miles City, MT
05.2017

Skills

  • Check in and Checkout Procedures
  • Credit and Cash Payments
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Service
  • Call Answering and Routing
  • Professional Relationships
  • Safety and Security Procedures

Certification

  • First Aid/CPR Certified

Timeline

Front Desk Representative

Fairbridge Inn & Suites
07.2021 - Current

Customer Service Associate

CHS Inc
06.2018 - 07.2021

Lead Line Cook

Pizza Hut
05.2017 - 10.2019

High School Diploma -

CCDHS

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Alicia Samulski