Overview
Work History
Education
Skills
Timeline
Generic

Katie Bivona

Staten Island,New York

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

I & A IMAGING
03.2024 - Current
  • Greeted guests at front desk of MRI facility and engaged in pleasant conversations while managing check-in process.
  • Efficiently maintain electronic records using database systems which streamline access to important documentation.
  • Contribute to maintaining organized workspace by filing charts and updating contact lists.
  • Create and maintain efficient scheduling.

Front Desk Receptionist

Sherif Farag MD
09.2023 - 01.2024
  • Multi-tasked by managing high-volume calls; 50 phone calls per day while assisting patients with various needs in a fast-paced environment.
  • Maintained efficient appointment scheduling as well as accommodated patient's needs as best as possible.
  • Took messages in excess for physicians, pertaining to medical concerns and medication renewal requests.
  • Answered questions and concerns about insurance.
  • Handled patients checking in / collected co-payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Medical Assistant

Sherif Farag MD
09.2020 - 12.2023
  • Assisted physicians for 15 procedures per in an endoscopic unit.
  • Recovered patients off anesthesia and cleaned rooms in a fast-paced environment.
  • Sanitized, restocked, and organized exam rooms/medical equipment.
  • Oriented and trained new staff on proper procedures and policies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Camp Leader

Sandy Cove Ministries
06.2023 - 08.2023
  • Led children in groups of 20 safely through a variety of camp activities.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Facilitated groups with free sharing for students to express hardships or difficulties.
  • Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.

Intern

Emma's Place- Grief And Loss Center
02.2023 - 05.2023
  • Guided grieving children during art therapy.
  • Maintained clean space.
  • Provided emotional support for bereaved children.

Education

Bachelor Of Science - Psychology

Wagner College
Staten Island, NY
05.2023

Skills

  • Patient Management
  • Check in Checkout Procedures
  • Group Leadership
  • Patient History Collection
  • Communication and Writing Skills
  • Essay Writing
  • Adaptability and Flexibility

Timeline

Front Desk Receptionist

I & A IMAGING
03.2024 - Current

Front Desk Receptionist

Sherif Farag MD
09.2023 - 01.2024

Camp Leader

Sandy Cove Ministries
06.2023 - 08.2023

Intern

Emma's Place- Grief And Loss Center
02.2023 - 05.2023

Medical Assistant

Sherif Farag MD
09.2020 - 12.2023

Bachelor Of Science - Psychology

Wagner College

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Katie Bivona