Katie Bivona
Staten Island,New York
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
I & A IMAGING
Staten Island, NY
03.2024 - Current
- Greeted guests at front desk of MRI facility and engaged in pleasant conversations while managing check-in process.
- Efficiently maintain electronic records using database systems which streamline access to important documentation.
- Contribute to maintaining organized workspace by filing charts and updating contact lists.
- Create and maintain efficient scheduling.
Front Desk Receptionist
Sherif Farag MD
Staten Island, New York
09.2023 - 01.2024
- Multi-tasked by managing high-volume calls; 50 phone calls per day while assisting patients with various needs in a fast-paced environment.
- Maintained efficient appointment scheduling as well as accommodated patient's needs as best as possible.
- Took messages in excess for physicians, pertaining to medical concerns and medication renewal requests.
- Answered questions and concerns about insurance.
- Handled patients checking in / collected co-payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Assistant
Sherif Farag MD
Staten Island, New York
09.2020 - 12.2023
- Assisted physicians for 15 procedures per in an endoscopic unit.
- Recovered patients off anesthesia and cleaned rooms in a fast-paced environment.
- Sanitized, restocked, and organized exam rooms/medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Camp Leader
Sandy Cove Ministries
North East, MD
06.2023 - 08.2023
- Led children in groups of 20 safely through a variety of camp activities.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Facilitated groups with free sharing for students to express hardships or difficulties.
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
Intern
Emma's Place- Grief And Loss Center
Staten Island, New York
02.2023 - 05.2023
- Guided grieving children during art therapy.
- Maintained clean space.
- Provided emotional support for bereaved children.
Education
Bachelor Of Science - Psychology
Wagner College
Staten Island, NY05.2023
Skills
- Patient Management
- Check in Checkout Procedures
- Group Leadership
- Patient History Collection
- Communication and Writing Skills
- Essay Writing
- Adaptability and Flexibility
Timeline
Front Desk Receptionist
I & A IMAGING
03.2024 - Current
Front Desk Receptionist
Sherif Farag MD
09.2023 - 01.2024
Camp Leader
Sandy Cove Ministries
06.2023 - 08.2023
Intern
Emma's Place- Grief And Loss Center
02.2023 - 05.2023
Medical Assistant
Sherif Farag MD
09.2020 - 12.2023
Bachelor Of Science - Psychology
Wagner College