Tracy Durbin
Savannah,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
3
3
Certification
Work History
Front Desk Representative
State Of Tennessee 731-689-3135
Pickwick, TN
07.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained transaction security by verifying payment cards against identification.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property to acclimate patrons to resort environment.
Paraprofessional Educator
Wayne County Board Of Education 931-676-3325
Waynesboro, TN
01.2011 - 05.2019
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported student learning objectives through personalized and small group assistance.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Front Office Manager
Empire Scaffold (Out Of Business)
Counce, TN
02.2004 - 12.2006
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Monitored front areas so that questions could be promptly addressed.
Education
Some College (No Degree) - Interdisciplinary Studies K-8
University of Phoenix
Tempe, AZSome College (No Degree) - Interdisciplinary Studies K-8
Western Governors University
Salt Lake City, UTVocational Certificates - Business Systems Technology
Tennessee College of Applied Technology - Crump
Crump, TN06.2004
High School Diploma -
Hardin County High School
Savannah, TN05.1999
Skills
- Room Assignments
- Two-Way Radio Operation
- Credit and Cash Payments
- Account Balancing
- Guest Amenities
- Registration Processing
- Multi-Line Phone Systems
- Registration Services
- Check in and Checkout Procedures
- Office Supplies and Inventory
- Paperwork Processing
- Training and mentoring
Certification
Data Entry Specialist
Receptionist/Customer Service Representative
Software Applications Operator
Timeline
Front Desk Representative
State Of Tennessee 731-689-3135
07.2019 - Current
Paraprofessional Educator
Wayne County Board Of Education 931-676-3325
01.2011 - 05.2019
Front Office Manager
Empire Scaffold (Out Of Business)
02.2004 - 12.2006
Some College (No Degree) - Interdisciplinary Studies K-8
University of Phoenix
Some College (No Degree) - Interdisciplinary Studies K-8
Western Governors University
Vocational Certificates - Business Systems Technology
Tennessee College of Applied Technology - Crump
High School Diploma -
Hardin County High School
Similar Profiles
Ikea BetheaIkea Bethea
Front Desk Supervisor at ATU Local 689Front Desk Supervisor at ATU Local 689
London AdamsLondon Adams
Food and Dairy Inspector 3 at State of TennesseeFood and Dairy Inspector 3 at State of Tennessee
Christian YalchChristian Yalch
Intern at East Tennessee State University Elementary SchoolIntern at East Tennessee State University Elementary School