Augustin Wilcken
Boston,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
Sheraton Boston Hotel
08.2023 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Stored guest valuables in safe and individual boxes for security.
Landscaping Worker
CLPaysages
02.2023 - 06.2023
Engine Driver
Snth
09.2021 - 11.2022
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Landscaping Worker
Mediterranee Environnement
12.2018 - 09.2021
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Developed customized landscape plans based on client preferences, site conditions, and budget limitations.
- Managed inventory of supplies by ordering materials needed for projects and maintaining accurate records to prevent shortages or delays in service delivery.
- Developed and implemented strategies for water conservation.
Education
High School Diploma -
Agricampus
Hyeres, France 08.2022
Skills
- Cash Handling
- Supply and Materials Oversight
- Two-Way Radio Operation
- Records Management
- Guest accommodations
- Guest Services
- Room assignments
- Credit and cash payments
- Hospitality service expertise
- Facilities Management Software
- Nightly Audits
- Customer Service
- Guest Relations
- Safety and security procedures
- Data Gathering
- Concierge services
Additional Information
I have a lot of recommendations from guests, managers and director of the hotel.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Representative
Sheraton Boston Hotel
08.2023 - Current
Landscaping Worker
CLPaysages
02.2023 - 06.2023
Engine Driver
Snth
09.2021 - 11.2022
Landscaping Worker
Mediterranee Environnement
12.2018 - 09.2021
High School Diploma -
Agricampus
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