Brenda Sanchez
Desert Hot Springs,CA
Summary
Detail-oriented guest relations specialist with proven ability to deliver exceptional customer service and support during peak times. Known for effective communication and problem-solving skills, eager to contribute to a positive and memorable guest experience.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Korakia Pensione
257 S Patencio Road
03.2025 - Current
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations and room assignments using property management system.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Collected room deposits, fees, and payments.
- Trained new staff on front desk procedures and customer service standards effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Barista/Cashier/Busser
Crepes De Paris
Palm Springs, CA
04.2024 - 03.2025
- Prepared high-quality coffee and beverages using espresso machines and grinders.
- Operated point-of-sale systems to process customer transactions accurately.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Developed strong relationships with customers to foster repeat business and loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Mt. San Jacinto
Cathedral City, CA06-2023
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- POS systems
- Fluent in Spanish
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Agent
Korakia Pensione
03.2025 - Current
Barista/Cashier/Busser
Crepes De Paris
04.2024 - 03.2025
High School Diploma -
Mt. San Jacinto