Brenda Santiago-Reyes
Upper Chichester,Pennsylvania
Summary
Personable Housing Counselor committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Delaware County. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator
Community Action Agency, Board Of Directors
03.2023 - Current
- Established and maintained professional relationships with landlords, tenants, and contractors to facilitate effective communication during property HQS inspections.
- Demonstrated commitment to professional development by participating in training sessions and workshops on a regular basis, staying current with industry best practices and emerging trends.
- Maintained accurate records of all inspections, enabling timely follow-up actions for necessary repairs or improvements.
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Conducted PREP course to clients on Rights and Responsibilities for both tenant and landlord.
- Maintained and collaborated with landlords and property owners by bridging Veterans and non- veterans leads for Housing.
Housing Counselor
New Kensington CDC
01.2016 - 02.2023
- Enhanced client understanding of loan products and terms by explaining complex mortgage concepts in a clear and concise manner.
- Improved client financial literacy by conducting comprehensive budget and credit counseling sessions.
- Streamlined processes within the organization by creating efficient systems for managing client data and tracking progress through the CMAX, RX, and HMIS
- Continuously updated professional knowledge by attending industry conferences from Neighborworks of America, Unidos US and H.U.D Exchange to better serve clients'' needs.
- Prevented foreclosures by providing timely intervention strategies and loss mitigation options.
- Managed high caseloads effectively while maintaining strict confidentiality standards.
- Empowered clients to make informed decisions on their housing options by delivering educational workshops.
- Facilitated positive outcomes for clients facing eviction proceedings by negotiating payment plans or alternative resolutions with landlords through the Philadelphia Mediation program.
Education
GED -
Impact Services Inc.
Philadelphia PA06.1992
Skills
- Ability to work with clients on an individual basis and in groups and/or home buying processes
- Excellent verbal and written communication skills
Certification
- H.U.D Certified
- Housing Counseling Certification's from Neighborworks of America ,P.H.F.A and Foreclosure Mediation from D.H.C.D
Timeline
Housing Navigator
Community Action Agency, Board Of Directors
03.2023 - Current
Housing Counselor
New Kensington CDC
01.2016 - 02.2023
GED -
Impact Services Inc.
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