Brenda Saunders
Cumberland,N.C.
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
33
33
years of professional experience
Work History
Patient Representative/Greeter
Cape Fear Orthopedics & Sports Medicine
2020.09 - Current
- Welcome and direct patients to kiosk
- Scan ID and insurance cards into kiosk/payments
- Verify medical history form/assist
- Scan encounter form/reports into chart
- Direct patients to correct department
- Issue pre-op patient paperwork
- Keep entrance/lobby area clean and tidy.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Medical Receptionist
Cornerstone Family Practice & Urgent Care
2019.01 - 2020.07
- Greet patients, answer phone, schedule appointment
- Fax/scan documents into chart
- Collect payment/copay
- Issue new patient package/key patient demographics
- Check faxes and send to correct department.
- Helped patients complete necessary medical forms and documentation.
Spectrum Store Specialist
Time Warner Cable (Spectrum)
2009.01 - 2018.07
- Consistently deliver solutions by providing support and education on Spectrum products and services
- Assist in placing orders and scheduling appointments, as necessary
- Accurately handle payment transactions
- Provide support to Supervisor and other team members related to cash management, store appearance, and equipment reconciliation.
Universal Customer Service Representative
Time Warner Cable
2007.01 - 2009.01
- Acquire and maintain current cable product knowledge to develop and maintain excellent customer relations
- Ability to answer customers questions with accurate information such as billing concerns, programming, installation, prices, and equipment problem solving
- Schedule installs, upgrades, service, and disconnects as necessary
- Offer retention of cable service to customers to maintain quality of service as needed
- Prompt decision making and resolution of customers' concerns and complaints
- Will notify complex concerns to upper management when necessary
- Exemplified initiative training new hires with customer calls, product knowledge, explaining Blue Pumpkin, Productivity, ISA, and QA scores.
Telesales Specialist
Time Warner Cable
1998.01 - 2007.01
- Responsible for receiving inbound calls, taking ownership of each call with follow through and commitment, entering work orders
- Coordinating with other departments to ensure proper resolution of customer concerns
- Maintain excellent product knowledge to sell to new and existing customers
- Selected by supervisor to assist in training new customer contact personnel.
Customer Service/Front Counter Representative
Time Warner Cable
1996.06 - 1998.01
- Post cash payment to internal and external individual account
- Assisted customer with product, programming, prices and billing
- Issue and receive cable converters boxes from customers.
Receptionist/Patient Service
Dr. Arlene K. Thom, MD, P.A
1995.01 - 1996.01
- Administrative facilitator for patient care and services
- Organized and maintained hospital results for each patient
- Maintain end of month reports for the office
- Filed insurance claims for payment of services.
Receptionist/Medical Records
Fayetteville Gastroenterology
1992.01 - 1995.01
- Greet customers, check in and out
- Collect payment
- File and pull medical records
- Answer phone.
Education
Bachelor of Science -
Shaw University
Raleigh, NC05.1987
High School Diploma -
Seventy-First High School
Fayetteville, NC06.1983
Skills
- NextGen
- Clearwave
- Athena health
- Microsoft Office Word
- Excel
- PowerPoint
- Fax Machine and various printers
- Bank Teller Certification
- Medical Terminology
- Customer Service
Awards
- Time Warner Cable President Award 1998, 1999, 2000, 2001, 2002, 2003
- Perfect Attendance 1996, 1997
Timeline
Patient Representative/Greeter
Cape Fear Orthopedics & Sports Medicine
2020.09 - Current
Medical Receptionist
Cornerstone Family Practice & Urgent Care
2019.01 - 2020.07
Spectrum Store Specialist
Time Warner Cable (Spectrum)
2009.01 - 2018.07
Universal Customer Service Representative
Time Warner Cable
2007.01 - 2009.01
Telesales Specialist
Time Warner Cable
1998.01 - 2007.01
Customer Service/Front Counter Representative
Time Warner Cable
1996.06 - 1998.01
Receptionist/Patient Service
Dr. Arlene K. Thom, MD, P.A
1995.01 - 1996.01
Receptionist/Medical Records
Fayetteville Gastroenterology
1992.01 - 1995.01
Bachelor of Science -
Shaw University
High School Diploma -
Seventy-First High School
Similar Profiles
Jasmine HannahJasmine Hannah
Registered Medical Assistant at Cape Fear OrthopedicsRegistered Medical Assistant at Cape Fear Orthopedics
Gloria DeLeonGloria DeLeon
Certified Surgical Technologist at Cape Fear OrthopedicsCertified Surgical Technologist at Cape Fear Orthopedics
Amber WalstonAmber Walston
Nuclear Medicine Technologist Intern at Cape Fear Valley Health Nuclear Medicine DepartmentNuclear Medicine Technologist Intern at Cape Fear Valley Health Nuclear Medicine Department