Devin Kemmerer
Spanaway,WA
Summary
Dedicated and compassionate healthcare professional with over 4 years of experience in patient service, scheduling, and administrative support within a healthcare setting. Proven ability to manage patient inquiries and verify insurance information. Skilled in handling patient communication, including medication refills, paperwork inquiries, and appointment coordination. Adept at providing excellent customer service, maintaining accurate medical records, and ensuring compliance with healthcare regulations. Eager to leverage strong organizational and interpersonal skills as a Medical Assistant-Registered at Community Health Care, supporting both clinical teams and patients for enhanced care outcomes.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Community Health Care
07.2024 - Current
- Serve as a key point of contact for patients, addressing inquiries, scheduling appointments, and providing information on services.
- Accurately update and maintain patient records, ensuring all information is current and complete.
- Accurately verify and update patients' insurance information, ensuring proper coverage for services provided.
- Send commlogs to medical staff to facilitate patient requests, including medication refills, paperwork inquiries, and other follow-up needs.
Scheduler
Pro Call Center Inc.
02.2022 - 04.2024
- Insured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling process
- Assisted in training of new schedulers, sharing knowledge and best practices for efficient schedule management process
- Facilitated smooth communication between patients and healthcare providers via commlogs, addressing inquiries or concerns related to appointments, or general needs
- Answered telephone calls to schedule appointments, offer office information, answer questions, and direct calls to staff when appropriate
Toll Collector
West Sound Workforce
07.2021 - 02.2022
- Achieved operational efficiency by adhering to established protocols for opening and closing booths daily
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts
- Streamlined administrative processes with organized record-keeping habits that facilitated easy retrieval of information when needed
- Classified all vehicles passing through toll lanes in accordance with procedural requirements
Preloader
UPS
09.2020 - 06.2021
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading
- Implemented time management techniques to balance competing priorities during fast-paced shifts
- Optimized loading efficiency by assessing and organizing packages based on destination and priority
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods
Shift Supervisor
Wendy's
06.2019 - 09.2020
- Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations
- Trained new employees on food safety, company protocols, and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Education
High School Diploma -
Bethel Acceleration Academy
Spanaway, WA01-2022
Skills
- Nextgen
- HIPAA Compliant
- Medical Terminology
- Data Entry
- Effective Multitasking
Timeline
Patient Service Representative
Community Health Care
07.2024 - Current
Scheduler
Pro Call Center Inc.
02.2022 - 04.2024
Toll Collector
West Sound Workforce
07.2021 - 02.2022
Preloader
UPS
09.2020 - 06.2021
Shift Supervisor
Wendy's
06.2019 - 09.2020
High School Diploma -
Bethel Acceleration Academy
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