Shala Roberts
Philadelphia,PA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Children's Hospital of Philadelphia
11.2023 - Current
- Verify insurance eligibility
- Collect Copayments
- Compiled daily financial records
- Balanced deposits and credit card payments daily
- Handled complex insurance pre-authorization processes
- Built and maintained positive working relationships with patients and staff
- Schedule appointments
Patient Service Associate
Nemours Children's Hospital
04.2023 - 11.2023
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system
Patient Service Associate
University of Pennsylvania Hospital
04.2019 - 03.2023
- Collect/ Update Patient Demographics
- Admissions Audits
- Identifies and collects copay if need
- Updating patient insurance/billing information
- Quality Assurance Work Queue
- Train new employees
Patient Care Secretary
Delaware County Memorial Hospital
12.2018 - 03.2020
- Follow up on patient transfers and consults
- Process and verify orders
- Prep Patient Charts for incoming admits and inpatient transfers
- Set up inpatient consults
- Organizing paperwork and electronic files
- Coordinates Patient Admissions and Discharges
- Supply Orders
Patient Registrar/ Billing Coordinator
Thomas Jefferson University Hospital
05.2017 - 04.2019
- Check in / Check out Office visits using Epic software
- Schedule appointments
- Create Referrals
- Answer phones and transfer calls when needed
- Admit Patients for procedures
- Correct and Process Claim Edits
- Follow Up on Denied Insurance Claims
- Process Patients’ bills
- Make Account Adjustments
- Worked claims Work Queue
Education
Certificate - Business Office Technology Program
Metropolitan Career Center
Philadelphia, PA01.2011
Certificate - Medical Office Specialist Program
Pennsylvania Institute of Technology (PIT)
Philadelphia, PA05-2007
High School Diploma -
Strawberry Mansion High School
Philadelphia, PA06-2005
Skills
- Microsoft Word
- Excel
- PowerPoint
- Epic
- Dentrix
- NextGen
- IDX
- Allscripts
- HIPAA compliance
Timeline
Patient Service Representative
Children's Hospital of Philadelphia
11.2023 - Current
Patient Service Associate
Nemours Children's Hospital
04.2023 - 11.2023
Patient Service Associate
University of Pennsylvania Hospital
04.2019 - 03.2023
Patient Care Secretary
Delaware County Memorial Hospital
12.2018 - 03.2020
Patient Registrar/ Billing Coordinator
Thomas Jefferson University Hospital
05.2017 - 04.2019
Certificate - Business Office Technology Program
Metropolitan Career Center
Certificate - Medical Office Specialist Program
Pennsylvania Institute of Technology (PIT)
High School Diploma -
Strawberry Mansion High School
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