Brenda Serpas
Arlington,TX
Summary
Dynamic sales professional with extensive experience at Home Depot, excelling in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Bilingual in English and Spanish, skilled in money handling and inventory management, consistently driving revenue growth and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
08.2024 - 10.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales events to inform customers effectively.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to ensure store cleanliness and organization at all times.
- Built relationships with customers to encourage repeat business.
Driver
Uber And Lyft
01.2024 - 08.2024
- Navigated diverse city routes to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Adapted quickly to changing traffic conditions and passenger needs, enhancing service efficiency.
- Communicated effectively with passengers to provide excellent customer service and address concerns.
Store Manager
Envios Y Mas
11.2019 - 06.2024
- Supervised daily store operations to ensure excellent customer service and efficient workflow.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Trained and mentored staff on company policies and best practices for customer engagement.
- Developed sales strategies to enhance product visibility and increase revenue generation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Medical Assistance -
Carrington College
Mesquite, TXSkills
- Bilingual ( Spanish)
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Money handling
- Flexible schedule
- Money transfer systems
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Home Depot
08.2024 - 10.2024
Driver
Uber And Lyft
01.2024 - 08.2024
Store Manager
Envios Y Mas
11.2019 - 06.2024
Medical Assistance -
Carrington College