Brenda Suarez
Lehigh Acres,FL
Summary
Offering a solid foundation in IT principles and readiness to learn and grow in a dynamic environment. Brings an understanding of computer systems and basic networking, as well as skills in troubleshooting and problem-solving. Ready to use and develop technical skills and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
EMCI
10.2023 - Current
- Handled all the radios in the county, which consists of 5,000 radios.
- Program radios for first responders and county employees
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Effectively communicate technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer problems by troubleshooting and resolving hardware and software issues.
Field Service Technician
Motorola Solutions
05.2022 - 10.2023
- Network Coverage Testing using Voyager
- Troubleshoot radio equipment for fire departments/ police departments
- Program/ Ensure Sierra wireless equipment is programmed correctly, has the correct IP address, and has Wi-Fi working for fire department vehicles
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Teachers Assistant
Evolve Security Academy
01.2022 - 05.2022
- Assist Instructor with general questions from students and attendance
- Help students with lab work/technical difficulties
- Perform competency assessments on students to validate their comprehension of topics
- Assist with the grading of final exams
Security Apprentice
Evolve Security Academy
06.2021 - 11.2021
- A 20-week immersive cybersecurity training academy and apprenticeship program focused on performing live security assessments on non-profits
- Worked with a non-profit organization to conduct a vulnerability assessment
- Created a phishing campaign using GoPhish to target specific employees and tested their awareness of phishing emails
- Conducted internal and external vulnerability scans
- Created a report with findings from internal/external scans and phishing campaigns and presented it to the customer
- Responded quickly to alarms or calls for assistance, providing timely aid to those in need.
HVAC Service Technician
HOME-TECH
08.2019 - 11.2020
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
Tech 1 Tower Climber
SRU ELECTRIC
02.2018 - 01.2019
- Mitigated risks associated with working at heights through rigorous adherence to safety policies and procedures.
- Contributed to successful installations of communication equipment, adhering to strict industry guidelines and client specifications.
- Performed thorough post-installation inspections to ensure proper equipment alignment, signal strength optimization, and compliance with regulatory guidelines.
Motor Transport Operator
U.S. ARMY
08.2015 - 12.2017
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance and mechanical repairs on vehicles.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Evolve Security Certified Professional (ESCP) Certification - CyberSecurity
Evolve Security Academy
Chicago, IL11.2021
Full Stack Developer Certification -
Coding Dojo
Bellevue, WA01.2021
Advanced Skills Course -
Motor Vehicle Operator
Fort Leonard Wood, MO01.2016
Skills
- Vulnerability Assessments
- Kali Linux/Windows/IOS
- Network Traffic Analysis
- Networking basics
- Identity and Access management
- Wireshark
- Cloud security fundamentals
- AWS
- Social Engineering
- Quick Learner
- Adaptable
- Attention to detail
- Strong work ethic
- Problem-solving abilities
Certification
- CompTIA A+ Certification – Computing Technology Industry Association.
- CompTIA Network+ Certification – Computing Technology Industry Association
- CompTIA Security+ Certification – Computing Technology Industry Association
- CompTIA IT Operations Specialist Certification – Computing Technology Industry Association
- CompTIA Secure Infrastructure Specialist Certification – Computing Technology Industry Association
- Linux Essentials
- ITIL 4 Foundations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
EMCI
10.2023 - Current
Field Service Technician
Motorola Solutions
05.2022 - 10.2023
Teachers Assistant
Evolve Security Academy
01.2022 - 05.2022
Security Apprentice
Evolve Security Academy
06.2021 - 11.2021
HVAC Service Technician
HOME-TECH
08.2019 - 11.2020
Tech 1 Tower Climber
SRU ELECTRIC
02.2018 - 01.2019
Motor Transport Operator
U.S. ARMY
08.2015 - 12.2017
Full Stack Developer Certification -
Coding Dojo
Advanced Skills Course -
Motor Vehicle Operator
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Evolve Security Certified Professional (ESCP) Certification - CyberSecurity
Evolve Security Academy
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