Summary
Overview
Work History
Education
Skills
Timeline
Certification
Hi, I’m

Brenda Syro

East Brunswick,NJ

Summary

Results-driven Program Manager with 9+ years of experience leading strategic initiatives, optimizing operations, and enhancing customer experience. Skilled in cross-functional collaboration, change management, and process improvement. Successfully launched Instacart’s company-wide language testing program, setting a new standard for excellence. Adept at risk mitigation, stakeholder engagement, and driving innovative solutions to achieve business goals. Passionate about training development, leadership coaching, and operational efficiency.

Overview

10
years of professional experience
1
Certificate

Work History

Instacart

Program Manager
04.2024 - Current

Job overview

  • Develop strategic plans with clear objectives and milestones, ensuring successful execution.
  • Lead cross-functional teams to drive program success within deadlines and scope.
  • Conduct comprehensive program evaluations, identifying improvement areas and implementing solutions.
  • Oversee multiple strategic projects, managing numerous sub-projects and workstreams.
  • Facilitate stakeholder communication to align program goals with company objectives.

Instacart

Program Coordinator
01.2022 - 04.2024

Job overview

  • Managed training and program implementation, ensuring consistency in objectives and service delivery.
  • Organized trainings and workshops to enhance learning experiences within the program framework.
  • Conducted risk assessments and developed mitigation strategies for program success.

Grifols

BECS Lead Training Specialist
03.2020 - 01.2022

Job overview

  • Orchestrated 15+ plasma centers, launching a next-generation donor system on schedule 100% of the time.
  • Led strategy and training for 480 employees, ensuring successful program deployment within strict timelines.
  • Facilitated stakeholder alignment through virtual communication

Biotest Pharmaceuticals Corporation

Biomedical Technician/ Team Lead
07.2015 - 03.2020

Job overview

  • Led a team of 40 to consistently pass audits through effective training and compliance coaching.
  • Provided maintenance, inspection, and validation of biomedical equipment.

Education

Santa Fe College
Gainesville, FL

Associate of Arts from Psychology

Skills

    Program & Project Management

  • Agile Framework
  • Risk Mitigation
  • Process Optimization
  • Stakeholder Engagement

    • Training & Development

  • Change Management
  • Performance Coaching
  • Problem-solving

    • Tools & Technology

  • Google Workspace
  • Smartsheet
  • Jira

Timeline

Program Manager

Instacart
04.2024 - Current

Program Coordinator

Instacart
01.2022 - 04.2024

BECS Lead Training Specialist

Grifols
03.2020 - 01.2022

Biomedical Technician/ Team Lead

Biotest Pharmaceuticals Corporation
07.2015 - 03.2020

Santa Fe College

Associate of Arts from Psychology

Certification

Certified Associate in Project Management (CAPM)®

Google Partnered with Coursera

Diversity and Inclusion in the Workplace

ESSEC Business School

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Brenda Syro