Brenda Tardif
Auburn
Summary
Knowledgeable Office Professional bringing 19 years of experience handling accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving patient queries. Proven ability to resolve discrepancies and improve cash flow through effective reconciliation processes. Demonstrated skills in customer relationship management.
Overview
19
19
years of professional experience
Work History
AR Specialist
Med-Metrix
Parsippany, NJ [Remotely]
08.2022 - Current
- Managed accounts receivable processes, ensuring timely and accurate invoicing.
- Resolved payment discrepancies through effective communication with clients and internal teams.
- Streamlined collections procedures, enhancing cash flow and reducing outstanding receivables.
- Implemented best practices for billing accuracy, improving overall efficiency in operations.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Maintained strict confidentiality of sensitive financial data and client information at all times, adhering to company policies and industry regulations.
AR Specialist
Change Healthcare
Maine
05.2007 - 07.2022
- Performing follow up on outstanding medical claims in a timely manor using insurance websites, client systems and making phone calls when necessary.
- Appeal denials using appropriate forms with supporting documentation gathered from client system
- Identify billing errors and sending to coding for corrections or escalating issues causing payment delays to management.
- Sending claims to secondary insurance when required.
- Researching lost and unresolved payments.
- Pulling remits from payer websites, uploaded ERAs and posting payments.
- Maintaining strict patient confidentiality in accordance with HIPAA regulations.
- Customer service provided to patient via intake phone calls
- Training new employees
- Q/A work from others
Education
High School Diploma -
Edward Little HS
MaineSkills
- Strong client relations skills
- Client communication
- Account reconciliation
- Microsoft Outlook, Excel and Word
- Epic
- Med-Metrix Mpower
- MMIS
- Star/ Cerner
- Image Now/ Perceptive
- Centricity
- Allscripts
- IDX
Timeline
AR Specialist
Med-Metrix
08.2022 - Current
AR Specialist
Change Healthcare
05.2007 - 07.2022
High School Diploma -
Edward Little HS