Overview
Work History
Skills
Education
Summary
Timeline
CustomerServiceRepresentative

Brenda Terwilliger

Alma,MI

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Sutherland Global Logistics
Windsor, ON
09.2024 - 11.2024
  • Assisting customers with enrolling with their yearly benefits, and checking their HSA, and FSA balances
  • Helping with user accounts names and resetting of passwords to view their accounts online
  • Escalating and handling issues customers might have and following the HIPPA laws
  • Also calling customers back who have left a message on our phone, and making sure customers are sending their copies needed for dependents and spouses to add and remove from their accounts and send through the customer's portal

Customer Service Representative

PNC Bank
Pittsburg, PA
08.2022 - 02.2024
  • Delivered tailored support to customers by addressing individuals banking needs with care and attention, ensuring a seamless banking experience, and fostering customer satisfaction
  • Assisted 50+ clients per day in reconciling accounts by collaborating with persons, ensuring accuracy and financial stability in transactions
  • I would assist customers with their banking needs and balance their accounts, and check for deposits made, and any incoming or outgoing checks
  • If a service charge was received, or an overdraft fee, I would give them a courtesy refund
  • I also assisted with their online banking accounts, helping them sign onto account and changing passwords and unlock accounts due to too many sign on attempts
  • I also went over their online bill pay, and online transfers from bank to bank and also sending money with Zelle

Customer Service Representative

R1 RCM, Inc.
Southfield, MI
04.2021 - 04.2022
  • I provided exceptional customer service to many patients, helping them with understanding their billing, adding the insurance to their accounts, and helping them with payment arraignments, paying their bill, sending information about financial service and adding discounts if they had no insurance, I also offered my online services with their portal
  • Assisted customers with a warm and professional attitude
  • Processed refunds and customer transactions
  • Assisted customers with questions
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls
  • Managed customer accounts
  • Monitored claims and physician-related services
  • Performed data entry for customer information

Customer Service Associate

SOARING EAGLE CASINO AND RESORT
Mount Pleasant, MI
04.1999 - 12.2021
  • I made reservations for our resort, and 3 other properties giving the customers our finest 4-diamond service
  • Sold special room rates and casino packages
  • Sold gift cards for customers for our resort and casino
  • Assisted customers with change of address, email, phone numbers and verified the account
  • Assisted customers with any billing issues and charged credit cards on a daily basis
  • Worked switchboard and transferred casino patrons to the correct department and paged customers for our guests

Skills

Customer service

Active listening

Critical thinking

Data entry

Education

High School Diploma -

Normal Community High School
Normal, IL
06.1971 - 06.1975

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Timeline

Customer Service Representative

Sutherland Global Logistics
09.2024 - 11.2024

Customer Service Representative

PNC Bank
08.2022 - 02.2024

Customer Service Representative

R1 RCM, Inc.
04.2021 - 04.2022

Customer Service Associate

SOARING EAGLE CASINO AND RESORT
04.1999 - 12.2021

High School Diploma -

Normal Community High School
06.1971 - 06.1975

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Brenda Terwilliger