Brenda Thompson
Sheridan
Summary
Experienced and reliable Quality Assurance professional with over twenty five years of experience working in companies to ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency.
Overview
29
29
years of professional experience
Work History
Quality Manager
Element U.S.Space and Defense
Camden
10.2024 - Current
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Reviewed standard operating procedures or quality assurance manuals to refine testing processes or update for conformity to new regulations or policies.
- Developed SOPs outlining quality control policies and procedures.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
QC, QMS & Technical Manager
PPG
09.2008 - 07.2024
- Developed and maintains a database of quality control metrics and reports to ensure compliance with regulatory standards
- Investigated customer complaints, root cause and corrective actions to ensure customer satisfaction
- Developed training materials for production staff on quality control standards and procedures
- Developed and implemented a comprehensive quality control system that reduces product defects
- Developed and enforced quality control standards and procedures that increase customer satisfaction
- Analyzed quality control data to identify root causes of defects and implemented corrective actions that reduce rework
- Demonstrated strong problem-solving skills by identifying and resolving complex quality, formulation or application issues
- Collaborated with cross-functional teams to identify and resolve quality, formulation or application problems, resulting in improved operational efficiency.
Customer Service Supervisor
Pinnacle Airline
02.2007 - 02.2008
- Created and maintained customer service reports to track customer service metrics and identify areas of improvement
- Conducted customer service audits to ensure customer service policies and procedures are consistently followed
- Monitored customer service trends and identified areas for improvement
- Developed and implemented customer service training for new employees.
Quality Assurance Coordinator
Deluxe Media Services
08.1996 - 03.2006
- Developed and implemented a robust quality assurance process to ensure high-quality products
- Ensured quality assurance processes were followed to ensure maximum product quality.
Education
Bachelor of Science -
Jacksonville University
Jacksonville, FL05-1990
High School Diploma -
St. Charles High School
St. Charles, MO05.1986
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Leadership Skills
- Detail Oriented
- SAP
- Six Sigma
- ISO 9001 Lead Auditor
- ISO 17025 Knowledge
- NQA-1 Lead Auditor
- Root cause analysis
- Regulatory compliance
- Quality management
- Budget preparation
- External auditing
- Internal auditing
Timeline
Quality Manager
Element U.S.Space and Defense
10.2024 - Current
QC, QMS & Technical Manager
PPG
09.2008 - 07.2024
Customer Service Supervisor
Pinnacle Airline
02.2007 - 02.2008
Quality Assurance Coordinator
Deluxe Media Services
08.1996 - 03.2006
Bachelor of Science -
Jacksonville University
High School Diploma -
St. Charles High School