CHRISTINA FOLMER
North Olmsted,OH
Overview
16
16
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
03.2021 - Current
- Supervise and implement day-to-day operations to meet performance, quality and service expectations.
- Assist with planning schedules and delegating assignments to meet coverage and service demands.
- Effectively implemented intra store promotion to increase profitable gallon growth.
- Achieved double digit growth of DIY market in September National promotion.
- Led inter-store challenge, finishing among top 10 within Type II stores of district.
- Achieved double digit sales growth of resrepaint market in 2022.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Coach employees in successful selling methods and encouraged cross-selling to drive revenue.
- Mentor sales team in applying effective sales techniques and delivering top-notch customer service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Achieving NPS of above 90.
Multi Family Sales Representative
Sherwin-Williams
05.2016 - 03.2021
- POD Leader- led product training sessions and developed plan for sales execution within target segments.
- Led volunteer event with 15 Sherwin-Williams employees; collaborated with City of Amherst.
- Partnered with local multifamily associations- LELA and NOAA, conducted training and presented to large groups.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering advice on purchases and promoting additional products.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Grew business through effective cross-selling.
- Consistently opened new accounts and identified new opportunities within market.
- Directed lead generation efforts within 10 stores.
Store Manager
Sherwin Williams
05.2011 - 05.2016
- POD Leader- Directed and organized training sessions for 5 stores.
- Partnered with various community organitions- Chamber of Commerce and local vendor shows.
- Coached sales associates by using wide variety of training tools.
- Maximized sales by evaluating needs and working through sales process.
- Promoted teams collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Top performer of new accounts, 50 Club Award.
- Top performer for National Promotions.
- Top 5 of Execution Evaluator.
- Audit Pro- Achieved 15 point audit score.
Assistant Manager
Sherwin Williams
04.2008 - 05.2011
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased operational efficiency by training staff on best practices and protocols.
- Built long term professional relationships with customers, coworkers and vendors.
- Audit Pro-Zero Point Audit.
Education
Bachelor of Arts - International Studies, Business Administration And Spanish
Baldwin-Wallace College
Berea, OH2011
Associate of Arts - undefined
Cuyahoga Community College
Cleveland, OH2006
High School Diploma - undefined
Strongsville High School
Strongsville, OH2003
Skills
- Teamwork, Leadership and Collaboration
- Critical Thinking Problem Solving
- Strategic Planning and Time Management
- Interpersonal and Written Communication
- Coaching and Training
- Customer Service and Satisfaction
- Training and Development
- MicroStrategy
- Business Planning
- Microsoft Office Expertise
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Sherwin-Williams
03.2021 - Current
Multi Family Sales Representative
Sherwin-Williams
05.2016 - 03.2021
Store Manager
Sherwin Williams
05.2011 - 05.2016
Assistant Manager
Sherwin Williams
04.2008 - 05.2011
Bachelor of Arts - International Studies, Business Administration And Spanish
Baldwin-Wallace College
Associate of Arts - undefined
Cuyahoga Community College
High School Diploma - undefined
Strongsville High School