Brenda Torres
Orlando,FL
Summary
Bilingual Administrative and Leasing Professional with experience in property management, customer service, and front desk coordination. Skilled in leasing operations, resident relations, and documentation, with proven ability to deliver excellent client support in fast-paced environments.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Leasing Consultant
Professional Management Inc
Orlando, FL
03.2024 - Current
- Support the Property Manager in overseeing daily operations of a 200+ unit community, ensuring compliance with company policies and housing regulations.
- Manage leasing operations including new applications, renewals, move-ins, and move-outs, maintaining accurate records in ResMan and Rent Dynamics.
- Conduct detailed inspections of vacant and occupied units, coordinating with maintenance to expedite unit turnover and ensure readiness.
- Collect and process rent payments, enforce delinquency policies, and reduce outstanding balances through proactive follow-up with residents.
- Deliver bilingual customer service (English/Spanish) in-person, by phone, and via email, resolving resident concerns quickly and professionally.
- Organize resident engagement activities and community events to increase tenant satisfaction and retention.
- Prepare marketing materials, referral flyers, and market surveys; assist in implementing quarterly marketing plans to drive new leases.
- Collaborate with attorneys on eviction cases, vendors on maintenance projects, and regional management on compliance reporting.
Sales Associate
Armani Exchange
Orlando, Florida
10.2023 - 03.2024
Area Supervisor
Ross Dress for Less
Orlando, Florida
04.2022 - 10.2023
Delivery Driver
Amazon
Orlando, Florida
04.2021 - 09.2022
Delivery Driver
FedEx
Orlando
09.2021 - 04.2022
Front End Supervisor
Ross Dress for Less
Orlando, Florida
03.2020 - 06.2021
Education
Los Riscos
Venezuela, CaracasSkills
- Leasing & Property Management
- Rent Collection & Delinquency Management
- Unit Inspections & Turnover Coordination
- Compliance & Fair Housing Knowledge
- Vendor & Maintenance Coordination
- Marketing Campaigns & Resident Events
- Microsoft Office Suite (Word, Excel, Outlook)
- ResMan / Rent Dynamics (Property Management Software)
- Customer Relationship Management (CRM) Systems
- Records Management & Filing
Certification
- •Grace Hill – Leasing Closing and Follow-Up (Mar 2024)
- • Grace Hill – Leasing Inquiry to Appointment (Mar 2024)
- • Grace Hill – Leasing Touring the Community (Mar 2024)
- Grace Hill – Leasing Planning and Preparation (Feb 2024)
- •Traliant – Data Privacy & Information Security (Jan 2024)
- •Traliant – Diversity, Inclusion, & Sensitivity (Jan 2024)
- •Fair Housing Meeting (Jun 2024)
Timeline
Leasing Consultant
Professional Management Inc
03.2024 - Current
Sales Associate
Armani Exchange
10.2023 - 03.2024
Area Supervisor
Ross Dress for Less
04.2022 - 10.2023
Delivery Driver
FedEx
09.2021 - 04.2022
Delivery Driver
Amazon
04.2021 - 09.2022
Front End Supervisor
Ross Dress for Less
03.2020 - 06.2021
Los Riscos