Kalyn Wilson
Alpharetta,GA
Summary
Currently pursuing a Bachelor of Science in Accounting. A capable, service-oriented, and resourceful team player with strong leadership potential. Quick to learn, patient with complex tasks, and consistently dependable. Demonstrates strong academic performance, excellent oral and written communication skills, and a passionate drive to succeed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Venterra Realty
03.2025 - Current
- Maintained a minimum occupancy rate of 94.1%, consistently exceeding the leasing target of 92.1%.
- Conducted professional property tours and clearly communicated community benefits to prospective residents.
- Utilized Anyone Home CRM to manage leads, schedule follow-ups, and convert prospects into signed leases.
- Processed applications and prepared lease agreements in full compliance with Fair Housing regulations.
- Managed resident communication through Encasa, ensuring timely resolution of service requests and inquiries.
- Collaborated with management and maintenance teams via Microsoft Teams to ensure timely unit readiness and turnover.
- Used Microsoft Outlook to manage communication with residents, prospects, and vendors.
- Maintained accurate leasing records, weekly performance reports, and occupancy metrics.
- Actively contributed to resident retention strategies and on-site marketing events to drive renewals and new leases.
Security Professional
Allied Universal
07.2023 - 03.2025
- Monitored global physical security systems to ensure employee and facility safety.
- Controlled facility access in accordance with corporate, customer, and auditorial policies.
- Operated ProWatch software to monitor gate activity and employee badge access.
- Managed and fulfilled video footage and access report requests per company compliance policies.
- Logged vehicle, visitor, and employee data in Microsoft Excel.
- Coordinated with emergency personnel and acted as liaison between clients and internal departments during critical incidents.
- Enforced company anti-tailgating program and monitored property perimeter through routine patrols.
- Identified and recommended improvements to safety and security procedures.
- Delivered exceptional customer service and maintained calm problem-solving approaches in high-pressure situations.
Remote Customer Service Representative
CVS Health
05.2020 - 08.2024
- Provided high-quality customer support remotely, assisting members with prescription orders, benefit inquiries, and insurance-related issues.
- Handled inbound and outbound calls with professionalism, empathy, and efficiency while maintaining HIPAA compliance.
- Processed prescription refill requests, verified insurance coverage, and coordinated with pharmacies and providers to resolve claims and order discrepancies.
- Used internal systems to document member interactions, update account information, and track service issues.
- Guided customers through digital self-service tools and answered questions related to CVS programs, medication pricing, and pharmacy services.
- De-escalated concerns with patience and professionalism, consistently meeting service-level agreements (SLAs) and customer satisfaction metrics.
- Maintained a quiet and secure home office environment with a reliable internet connection and VPN access, adhering to company standards.
- Participated in virtual training sessions and ongoing performance coaching to stay updated on policies, systems, and industry regulations.
Shift Leader
Instacart at Publix
05.2016 - 03.2020
- Supervised and trained in-store shoppers, providing ongoing feedback and support to improve performance.
- Acted as the primary expert on the shopping process and store layout.
- Resolved shopper, customer, and retailer issues by leveraging internal tools and collaborative problem-solving.
- Fostered a positive team environment and reinforced company culture and values.
- Ensured order accuracy, quality control, and timely fulfillment.
- Maintained and troubleshot in-store equipment and staging areas.
- Enforced company policies and escalated personnel concerns to the operations team.
- Proposed and implemented workflow improvements to enhance efficiency and customer satisfaction.
Education
Bachelor of Science - Accounting And Finance
Post University
Waterbury, CT05-2027
McEachern High School
Powder Springs, GA05-2016
Skills
- Time Management & Self-Motivation
- Virtual Communication (Phone, Email, Chat)
- Multitasking in Digital Workspaces
- VPN & Secure Remote Access
- Remote Collaboration Tools (Microsoft Teams, Outlook)
- Home Office Setup & Maintenance
- Digital Documentation & Recordkeeping
- Tech Troubleshooting & Adaptability
- Inbound & Outbound Call Handling
- De-escalation & Conflict Resolution
- HIPAA & Data Privacy Compliance
- Insurance & Benefits Verification
- First-Call Resolution (FCR)
- Active Listening & Empathy
- CRM Software Proficiency
- Patient-Focused Communication
- ttention to Detail
- Problem Solving Under Pressure
- Confidential Information Handling
- Process & Policy Adherence
- Critical Thinking & Decision Making
- Cross-Functional Collaboration
- Performance Metrics Awareness
- Strong Verbal & Written Communication
- Leasing & Property Management
- Customer Service Excellence
- Access Control & Security Monitoring
- Pharmaceutical Dispensing & Inventory
- Administrative & Clerical Support
- Sales & Occupancy Management
- Emergency Response Coordination
- Conflict Resolution & De-escalation
- Order Fulfillment & Quality Control
- Team Leadership & Staff Supervision
Certification
Certificate for Mortgage Loan Origination
Timeline
Leasing Consultant
Venterra Realty
03.2025 - Current
Security Professional
Allied Universal
07.2023 - 03.2025
Remote Customer Service Representative
CVS Health
05.2020 - 08.2024
Shift Leader
Instacart at Publix
05.2016 - 03.2020
Bachelor of Science - Accounting And Finance
Post University
McEachern High School