MELANIE SIMMONS
Montgomery,AL
Summary
- Customer service oriented professional with 5+ years of medical experience, strong administrative skills, and a solid understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and remains committed to ensuring optimal client outcomes.
- Effective problem solver, able to assess needs and identify solutions.
- Brings finely tuned attention to detail and commitment to quality to all assigned tasks.
- Strong written, verbal, and interpersonal skills for effective communication and documentation.
- EMR & EHR: Amazing Charts / Collaborate MD / One Health Port / Clarity / Greenway Prime Suite EHR.
- Microsoft Word, Excel, and PowerPoint; Typing Speed: 35 WPM.
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Talented professional adept in customer relations, sales, collections, and real estate management. Eager to develop business performance at companies. Ready to oversee properties at any scale.
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Results-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.
Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Keycity Capital
Montgomery
10.2024 - Current
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Maintained accurate records of prospective renters, applications and leases.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Conducted tours of available apartments, highlighting features and amenities.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Checked rental eligibility by following company's verification process.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Encouraged prospective tenants to fill out applications after property tours.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Recommended clarifications and changes in program policies to director of property management.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Compiled and conveyed operational and financial data to regional manager.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared detailed budgets and financial reports for properties.
- Met with clients to negotiate management and service contracts.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Revenue Specialist I, ROPS (Remote)
DaVita, Inc & American Renal Associates
04.2022 - Current
- Translate and interpret medical billing codes with strong accuracy to ensure swift payment from insurance agencies
- Comply with all HIPAA Privacy and security regulations to protect patients' medical records and information using SPARC
- Resolve system credit balance
- Adjust claim per remittance advice
- Transfer all co-insurance to second- and third-party coverage
- Identify overpayment reason and determine if a refund is appropriate
- Verify all insurance eligibility for Medicaid PCA, commercial insurance, and private pay clients using internal system
- Meet overall team monthly QA score with 96% accuracy
- Review patient diagnosis codes to ensure accuracy and completeness to process a refund check for overpayment
- Schedule meetings with partners using WebEx
- Research account root cause of system credit balance
- Reconcile all payments per payer's request
- Make outbound phone calls in a timely and professional manner to resolve credit balance on assigned accounts
- Welcome new teammates, handle denials, run reports, and oversee independent medical claims load that are given during training
- Make outbound calls to insurance billing departments to ensure that all refunds are sent to correct address
- Prepare all refund request statements that are attached to electronic remittance advice
- Organize all of my priority schedules and calendar
- Remotely work independently to meet all deadlines for assigned work queues and special projects
Leasing Manager
Atlantic properties llc
Montgomery, AL
04.2024 - 10.2024
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Maintained accurate records of prospective renters, applications and leases.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Updated resident data into property management software system daily.
- Greeted potential tenants and provided information about the property.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Revenue Cycle Specialist (Remote)
Valley Cities Behavioral Health
08.2021 - 02.2022
- Answer inbound phone calls and handled internal emails
- Entered 180+ Electronic Remittance advice into Claim MD systems for claim submissions and error
- Scheduled meetings and training sessions through MS Teams
- Trained new hires and assisted with onboarding
- Manually enter government payments
- Interpret all split pays and post payment to correct account
- Post capitation payments
- Handled paperwork and processed inventory request and replenishments within my department
- Assisted inpatient supervisors with aged denial paperwork
- Post all inpatient payment per remittance advice using Creditable system
- Interpret all payer modifiers and adjust payment as needed
- Post retraction payments
- Ensure appropriate HCPC codes and G-Codes were entered correctly and paid correctly by payer according to state fee schedule
- Verify if the payer is accessing a contract with us or if this payer is a non-response payer or response in order to resolve claim
- Following correct business rule per claim
- Physically deposit all cash payments to business bank account
- Assist with inpatient appeals and inpatient coding
- Assisted with payroll functions, managed books, and filed paperwork
- File all paper claims in secured records department
- Made outbound calls to vendors and third parties regarding payments and account billing information
- Reconcile all payments
- Collect daily checks and remotely deposit daily checks into the company's account
- Organize all insurance payments using excel spread and report assigned spreadsheet back to RCM chief
Medical Office Administrator
Family Practice Physician
Selma, U.S
09.2019 - 06.2021
- Translate and interpret medical billing codes with strong accuracy to ensure swift payment from insurance agencies
- Comply with all HIPAA Privacy and security regulations to protect patients' medical records and information using Amazing Charts System
- Verify all insurance eligibility for Medicaid PCA, commercial insurance, and private pay clients using One Health Port system
- Review patient diagnosis codes to ensure accuracy and completeness for disability patients
- Schedule patients in Collaborate MD system and obtain referrals using Clarity System
- Ensure all drug codes were properly entered within internal system
- Create and manage all outbound and inbound referrals
- Answer inbound phone calls in a timely and professional manner
- Greet patients, handle finances, run reports, and oversee independent medical examinations for doctors
- Make outbound calls to patients, manage inventory, and ensure that supplies are ordered
- Prepare patients charts for the physician and ensure rooms are prepared for the patients' visits
- Organize all schedule and calendars
Education
Nursing Program -
Troy University
04.2025
High School Diploma -
Pike County High School
01.2015
Skills
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Creditable EHR
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Insurance verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Electronic Remittance Advice (835)
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Patient Charts
- Superbills
- Patient assessment
- Customer service
- Communication skills
- Team collaboration
- Tenant relations
- Competitive research
- Monthly fee and payment collection
- Maintenance requests
- Codes compliance
- MRI accounting software
- Real estate economics
- Operations management
- Phone and email etiquette
- Work planning
- Grounds and facility inspection
- Property management knowledge
- Lead conversion
- Lead generation
- Cost control
- Coordinate documents
- Staff supervision
- Excellent communication
- Team building
- Property tours
- Basic mathematics
- Collect payments
- Fair housing compliance
- Time management
- Property sales
- Property management
- Self motivation
- Vendor management
- Schedule coordination
- Lease administration
- Active listening
- Multitasking
Key Qualifications
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Creditable EHR
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Insurance Electronic Remittance Advice (835)
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Patient Charts
- Superbills
Timeline
Leasing Consultant
Keycity Capital
10.2024 - Current
Leasing Manager
Atlantic properties llc
04.2024 - 10.2024
Revenue Specialist I, ROPS (Remote)
DaVita, Inc & American Renal Associates
04.2022 - Current
Revenue Cycle Specialist (Remote)
Valley Cities Behavioral Health
08.2021 - 02.2022
Medical Office Administrator
Family Practice Physician
09.2019 - 06.2021
Nursing Program -
Troy University
High School Diploma -
Pike County High School