Jalia Farley
Dependable and customer-focused professional with 2½ years of experience as a Leasing Consultant in apartment property management. Experienced in administrative duties, customer service, resident relations, leasing operations, and maintaining organized office records. Professional, adaptable, and committed to providing excellent service while effectively managing multiple responsibilities.
Work History
Leasing Consultant
2 Years 2 Months- Managed daily office operations and administrative responsibilities for an apartment community.
- Assisted prospective and current residents with leasing questions, applications, and account needs.
- Conducted property tours and explained available apartments, amenities, policies, and lease terms.
- Processed rental applications, lease documents, and resident paperwork accurately.
- Maintained organized resident records and confidential information.
- Communicated professionally with residents, prospective tenants, vendors, and management.
- Responded to resident concerns and assisted with resolving issues in a timely manner.
- Supported property management with day-to-day administrative and customer service responsibilities
- Prepared lease agreements and renewal paperwork in compliance with property procedures.
Leasing Consultant
1 Year 6 MonthsGuided prospective residents through apartment tours, application requirements, and the leasing process.
Responded to inquiries, followed up with prospects, and helped applicants complete required paperwork.
Prepared lease documents and coordinated move-ins to give new residents a smooth start.
Assisted current residents with questions, service requests, renewals, and account concerns.
Maintained accurate resident records and updated information in RealPage OneSite.
Supported recertifications by tracking deadlines, collecting documents, and communicating with residents about outstanding items.
Worked with maintenance and management to address resident concerns and prepare apartments for occupancy.
Applied community policies consistently while providing professional, respectful customer service.