Brenda Towne
Orlando,FL
Summary
Compassionate, certified Nursing Assistant dedicated to delivering exceptional patient care. Expertise in developing individualized nutrition plans and collaborating with healthcare teams to enhance patient health outcomes and satisfaction.
Overview
18
18
years of professional experience
Work History
Food and Nutrition Specialist
Orlando Health
Orlando, FL
01.2026 - Current
- Assisted patients with dietary needs and meal selections.
- Collaborated with healthcare teams to develop individualized nutrition plans.
- Conducted nutritional assessments to identify patient needs.
- Responded to patient inquiries regarding dietary options and restrictions.
- Coordinated special requests for patients with unique dietary requirements.
- Performed quality assurance checks of meals served at healthcare facilities or school cafeterias.
- Counseled patients on healthy eating habits and lifestyle changes necessary for improved health outcomes.
- Provided nutritional advice to clients regarding dietary needs and food choices.
- Monitored patients' progress towards their nutrition-related objectives.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
- Worked with nutritionist to personalize client meal and snack plans to promote good health and performance.
- Planned menus and ordered specific foods to meet medical restrictions.
- Developed flexible meal templates to meet client nutritional objectives.
SERVER
Chilis Bar and Grill
Orlando, Florida
02.2022 - 12.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted guests with menu selections and answered questions about ingredients.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed orders accurately using point-of-sale systems for timely service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled guest complaints professionally, ensuring satisfaction and retention efforts.
- Addressed complaints to kitchen staff and served replacement items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed table assignments and coordinated staff for efficient service flow.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Maintained cleanliness and organization of dining area throughout shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
SERVER
TGI Fridays
Orlando, Florida
01.2015 - 02.2022
- Worked as a server at a high-volume, fast-paced restaurant, delivering exceptional customer service.
- Provided exceptional customer service to enhance guest dining experiences.
- Demonstrated ability to handle multiple tables simultaneously while maintaining attention to detail and accuracy.
- Collaborated effectively with kitchen staff to ensure timely and accurate delivery of food orders.
- Cultivated relationships with regular customers, driving repeat business and enhancing overall sales.
- Managed table assignments and coordinated staff to optimize service flow and enhance guest experiences.
- Assisted guests with menu selections and answered questions about ingredients.
- Processed orders accurately using point-of-sale systems for timely service.
- Resolved guest complaints professionally, ensuring satisfaction and contributing to customer retention.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Trained new servers on restaurant policies, menu items, and customer service standards.
- Supported new server training by providing guidance on menu items and service standards.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared checks, itemizing total meal costs and taxes.
SERVER
Chilis Bar and Grill
Orlando, Florida
12.2011 - 01.2015
- Provided exceptional service to high volume of daily customers.
- Provided exceptional customer service to enhance guest dining experiences.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and answered questions about ingredients.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Recommended desserts, appetizers, and specialty drinks to drive additional sales.
- Informed customers of daily specials and signature menu items.
- Processed orders accurately using point-of-sale systems for timely service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained cleanliness and organization of dining area throughout shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Managed table assignments and coordinated staff for efficient service flow.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Resolved guest complaints professionally to enhance satisfaction and encourage repeat visits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
SERVER
Waffle House
Orlando, Florida
01.2008 - 12.2011
- Provided exceptional customer service to enhance guest dining experiences.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled guest complaints professionally, ensuring satisfaction and retention efforts.
- Processed orders accurately using point-of-sale systems for timely service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of dining area throughout shifts.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Managed table assignments and coordinated staff for efficient service flow.
- Trained new servers on restaurant policies, menu items, and customer service standards.
- Contributed to training new servers by sharing knowledge of menu items and service techniques.
- Trained new employees on restaurant procedures and plating techniques.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared checks, itemizing total meal costs and taxes.
Education
Health Administration
American Heart Association
Coral Springs, FL06-2026
Health Administration
Care Academy
Boston, MA05-2026
CERTIFIED NURSING ASSISTANT -
CNA training, INC.
Orlando, Florida11-2023
Skills
- Dietary compliance
- Patient Care
- Patient interaction
- Customer service
- Attention to Detail
- Teamwork
- Time Management
- Organization
- Multitasking
- Problem-solving
- Basic Life Support
- Verbal communication
Timeline
Food and Nutrition Specialist
Orlando Health
01.2026 - Current
SERVER
Chilis Bar and Grill
02.2022 - 12.2025
SERVER
TGI Fridays
01.2015 - 02.2022
SERVER
Chilis Bar and Grill
12.2011 - 01.2015
SERVER
Waffle House
01.2008 - 12.2011
Health Administration
American Heart Association
Health Administration
Care Academy
CERTIFIED NURSING ASSISTANT -
CNA training, INC.