HIMEE SUKO KANGUATJIVI
New York,NY
Summary
Dedicated healthcare professional with 3 years in a Supervisor role and 12 years in hospital food service. Expertise in patient care, food safety, and team relations, leading to improved patient satisfaction and operational efficiency. Proven ability to drive team performance and enhance service quality, contributing to increased Press Ganey Scores and maintaining inspection readiness for Joint Commission and DOH.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Food and Nutrition Supervisor
Atlantic Health System
Summit, New Jersey
06.2023 - Current
- Collaborated with dietitians to develop patient-centered meal plans to meet nutritional requirements.
- Supervised the assembly of patient trays on trayline.
- Manually checked all trays and digitally added patient's entrées to prospective trucks in VST software, allowing for proper tracking, and real time diet changes.
- Trained kitchen staff on food safety, sanitation practices, and inspection readiness to ensure compliance with health regulations.
- Ensured timely completion of daily administrative tasks to maintain proper workflow for employees.
- Close monitoring of all equipment in kitchen to ensure proper function for use.
- Ensure all nourishment rooms are F.I.F.O-ed, stocked, and at the correct temperature on nursing units.
Food Service Worker
NYU Langone Orthopedic Hospital
New York, NY
11.2014 - 06.2023
- Verified meal selections against dietary restrictions in Cbord, and dietitians' requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Collected used trays from units and returned them for cleaning.
- Sanitized carts, workstations, and food service equipment.
- Attended daily and weekly meetings to discuss inspection readiness, the upholding of safety protocols, and all patient centered topics.
- Assisted cooks with tray assembly and meal preparation tasks.
- Promoted high patient satisfaction by resolving problems with desired non compliant foods offering alternative options.
Guest Service Team Leader
Target
Queens, NY
07.2011 - 11.2014
- Resolved customer complaints promptly and professionally.
- Scheduled team tasks and assigned coverage during peak hours and lunch breaks to ensure optimal service.
- Monitored cashiers' speed, accuracy, and customer service to identify and track areas of improvement.
- Trained new hires on processes and expectations to facilitate smooth integration into the team.
- Assisted with employee scheduling to ensure adequate coverage during shifts, attendance tracking, and shift handover preparation.
- Performed opening and closing tasks for checklanes, adhering to retail security checks. checklanes following retail procedural and security checks.
- Facilitated inventory counts to ensure proper merchandise tracking and management, merchandise replenishment, and backroom organization.
Education
High School Diploma -
St. Jean Baptiste H.S
New York, NYSkills
- Dietary compliance
- Food safety compliance
- HACCP planning
- Kitchen operations management
- Regulatory compliance
- Operations management
- Staff training
- Staff supervision
- Staff allocation
- Team leadership
- Effective communication
- Conflict resolution
- Problem solving
- Time management
- Customer service
- Patient satisfaction
- Facility maintenance
Certification
Food Handlers Certificate.
Timeline
Food and Nutrition Supervisor
Atlantic Health System
06.2023 - Current
Food Service Worker
NYU Langone Orthopedic Hospital
11.2014 - 06.2023
Guest Service Team Leader
Target
07.2011 - 11.2014
High School Diploma -
St. Jean Baptiste H.S