Summary
Overview
Work History
Education
Skills
Affiliations
JOB PROMOTIONS
Timeline
Generic

Brenda Trinidad

Abilene

Summary

Knowledgeable Retail Bank Manager with solid background in managing retail branches. Known for optimizing store performance and fostering positive customer experience. Demonstrated leadership in team development and operational efficiency.

Overview

10
10
years of professional experience

Work History

VP Retail Branch Manager

First Financial Bank
01.2021 - Current
  • General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service
  • Expected to, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail
  • Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures
  • Push employees to maximize their performance and reach all their goals
  • During my time at south, the branch received branch of the quarter several times
  • I was able to coach the top performers of the bank
  • Personal Banker of the year was awarded to my employee
  • Branch was selected to test several new systems introduced to bank through the years
  • Was most recently entrusted to manage two branches for two months due to my extensive knowledge and experience
  • Increased foot traffic into store locations by fostering partnerships with local businesses driving cross-promotional marketing campaigns.

Retail Branch Manager

First Financial Bank
07.2018 - Current
  • General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries and Customer Service
  • Expected to, track, and coach, counsel and support retail staff in all phases of sales, customer service and work detail
  • Actively participate in the sales and service culture, support the values of the organization and follow established Bank policies and procedures
  • Manage the daily operations of the Banking Center location, coordinates scheduling to maintain coverage in all areas, guided employees in the everyday interpretation of policy, procedure and regulations
  • Push employees to maximize their performance and reach all their goals
  • Received branch of the year award for 2020 while managing the Antilley branch at First Financial Bank. This award was issued for the branches success in meeting and exceeding all sales goals and being number one over all Abilene in-store branches
  • Optimized branch productivity through continuous improvements in processes, procedures, and staff training initiatives.

Branch Manager

First Financial Bank
04.2017 - Current
  • General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Bookkeeping inquiries, and Customer Service
  • Expected to, track, and coach, counsel and support retail staff in all phases of sales, customer service and work detail
  • Actively participate in the sales and service culture, support the values of the organization and follow established Bank policies and procedures
  • Managed the daily operations of the Banking Center location, coordinated scheduling to maintain coverage in all areas, guided employees in the everyday interpretation of policy, procedure and regulations
  • Push employees to maximize their performance and reach all their goals
  • Received branch of the year award for 2017 while managing the United branch at First Financial Bank. This award was issued for the branches success in meeting and exceeding all sales goals and being number one over all Abilene in-store branches

Assistant Manager

First Financial Bank
12.2016 - Current
  • Created and supported a positive working environment that provides friendly, comprehensive, accurate, prompt and efficient service that helps both customers and non-customers feel welcomed, significant and engaged
  • Supervised teller duties by allocating and coordinating daily workflow
  • Maintained monthly banking center logs, assured regular balancing of the vault, maintained proper teller and vault cash levels including ordering coin and currency
  • Pushed employees to make sales goals to help with growth of the branch
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Personal Banker III

First Financial Bank
12.2014 - Current
  • Maintained one of the highest cross-sell ratios, referral totals and product sales in the Abilene holding company while maintaining a high level of customer service
  • Received top personal banker award at my branch for several quarters
  • Opened new accounts, CD’s, savings accounts, IRA’s, safe deposit boxes, business checking and savings
  • Trained all new personal banker employees
  • Received several awards for being the top sales and top referral performer
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Education

Real Estate License And Certification -

Cisco Jr. College
05.2016

Skills

  • Excellent communications skills
  • Proven customer service skills
  • Problem solving
  • Great leadership skills
  • Ability to effectively manage responsibilities and priorities

Affiliations

  • Hispanic Business Council Executive Committee, Member, Current
  • Big Brother Big Sister, Volunteer, 01/01/24, Current
  • Leadership Abilene, Participant, 05/01/22
  • Shining Star of Abilene, Nominee, 2022
  • Mentorship Program with First Financial Bank, Participant, 03/01/17
  • Junior Achievement, Volunteer, 01/01/18, 01/01/19

JOB PROMOTIONS

VP Retail Sup 03/01/2022


AVP Retail Sup on 03/01/2021


AC Retail Manager on 03/01/2019


Retail Supervisor on 04/13/2017


Asst Br Mgr InStore Supv on 11/21/2016



Timeline

VP Retail Branch Manager

First Financial Bank
01.2021 - Current

Retail Branch Manager

First Financial Bank
07.2018 - Current

Branch Manager

First Financial Bank
04.2017 - Current

Assistant Manager

First Financial Bank
12.2016 - Current

Personal Banker III

First Financial Bank
12.2014 - Current

Real Estate License And Certification -

Cisco Jr. College

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Brenda Trinidad