Brenda Ugalde
Complex Claims Adjuster
Sahuarita,AZ
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Complex Claims Adjuster
Aspire General Insurance
04.2024 - Current
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Accelerated claims review process, ensuring timely payments and customer support.
- Resolved complex claims efficiently, leveraging extensive knowledge of auto insurance policies and coverage.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
Bilingual Claims Supervisor
GEICO
10.2021 - 04.2024
- Participates in investigations to determine and address root causes during special situations, quality failures, regulatory inspections, vendor (ingredient & packaging) related incidents, to assure proper investigation, root cause analysis and resolution.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Conduct telephone quality monitoring calls, and meet with quality analysts to review and discuss quality monitoring calls that have been done.
- Built talented teams of 6 claims administrators dedicated to timely and compliant resolutions.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
National Admissions Advisor
Colorado Technical University Online
02.2022 - 10.2022
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Used data to monitor students' progress and recommend solutions for improvement.
- Identified and addressed concerns of incoming students and parents.
Business Leadership Intern
GEICO, Government Employees Insurance
06.2021 - 08.2021
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
Student Regent
Western New Mexico University
05.2020 - 03.2021
- Appointed to Western New Mexico University Board of Regents by Governor Michelle Lujan.
- Represented student body at school district, board of education and civic events.
- Volunteered for school and council-sponsored events.
- Informed officers of committee progress and specific problems that arose.
- Voted during school and council elections.
Sports Marketing Intern
Wasserman
05.2019 - 08.2019
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Captured pictures and videos of training athletes to use for websites, social media and marketing collateral.
Education
Master of Arts - Interdisciplinary Studies
Western New Mexico University
Silver City, NM 07.2020 - 05.2022
Bachelor of Science - Kinesiology
Western New Mexico University
Silver City, NM 08.2016 - 05.2020
Skills
Customer expectations management
Planning and Organization
Insurance policy review
Bilingual Communication Skills
Languages
Spanish
Excellent
English
Excellent
Certification
Florida/Texas License 3099587
Timeline
Complex Claims Adjuster
Aspire General Insurance
04.2024 - Current
Florida/Texas License 3099587
11-2023
National Admissions Advisor
Colorado Technical University Online
02.2022 - 10.2022
Bilingual Claims Supervisor
GEICO
10.2021 - 04.2024
Business Leadership Intern
GEICO, Government Employees Insurance
06.2021 - 08.2021
Master of Arts - Interdisciplinary Studies
Western New Mexico University
07.2020 - 05.2022
Student Regent
Western New Mexico University
05.2020 - 03.2021
Sports Marketing Intern
Wasserman
05.2019 - 08.2019
Bachelor of Science - Kinesiology
Western New Mexico University
08.2016 - 05.2020
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