BRENDA VANCE
Columbus,MS
Summary
Dynamic manager with expertise in streamlining loan processing and enhancing customer satisfaction. Proven ability in team leadership and staff training, committed to operational excellence and optimizing business performance.
Results-driven professional with a strong background in customer service and conflict resolution. Skilled in time management and decision-making, enhancing team productivity and ensuring high-quality service delivery to clients.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
24
24
years of professional experience
Work History
MANAGER
DEWEESE TITLE LOAN
COLUMBUS, MS
10.2008 - Current
- Streamlined loan processing procedures, enhancing operational efficiency and reducing turnaround times.
- Led team training initiatives, fostering skill development and improving customer service excellence.
- Implemented quality control measures to ensure compliance with regulatory standards and company policies.
- Developed strategic marketing plans to increase loan portfolio visibility and attract new clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
TOWER LOAN
Eupora, MS
04.2002 - 10.2008
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Processed loan applications accurately and efficiently, ensuring compliance with company policies.
- Maintained detailed records of customer interactions in CRM systems for improved service delivery.
- Trained new staff on customer service protocols and best practices to enhance team performance.
Education
High School Diploma -
LAFAYETTE HIGH SCHOOL
OXFORD, MSCOSMETOLOGY - COSMETOLOGY
Northwest Mississippi Community College
OXFORD, MSSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Documentation and reporting
- Customer relationship management (CRM)
- Conflict resolution
- Business administration
- Budget control
- Business planning
- Financial management
- Recruiting and interviewing
Timeline
MANAGER
DEWEESE TITLE LOAN
10.2008 - Current
Customer Service Representative
TOWER LOAN
04.2002 - 10.2008
High School Diploma -
LAFAYETTE HIGH SCHOOL
COSMETOLOGY - COSMETOLOGY
Northwest Mississippi Community College