BRENDA GOMEZ
County of Riverside
Homeland,CA
1
Language
11
years of professional experience
To obtain employment with a company that offers a positive atmosphere to learn new skills and use my experience for the betterment of the organization.
Work History
Animal Care Technician
1 Year 2 Months- Monitored animal health, behavior, and intake conditions for shelter safety and welfare.
- Administered food, water, and medications according to care instructions and schedules.
- Handled dogs, cats, and other animals using safe restraint and transport procedures.
- Cleaned kennels, runs, and housing areas to maintain sanitation and disease control.
- Supported adoption, reclamation, and transfer processes through accurate animal preparation.
Customer Service Representative
3 Years 6 Months- Resolved customer inquiries across phone, email, and chat, maintaining accurate records and timely follow-up.
- Coordinated order status updates, shipping requests, and delivery adjustments with internal teams and carriers.
- Trained new representatives on service procedures, communication standards, and case documentation practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
MACHINE OPERATOR
1 Year 2 Months- Led floor staffing by collaborating with onsite staffing firm for daily personnel needs.
- Trained employees on GMP, provided weekly safety meetings for recap and trained staff on proper warehouse equipment.
- Operational procedures such as (Date change, set up lines for new products, hourly quality assurance checks per line, product sample inspections)
- Assisted shift manager with various administrative tasks to ensure smooth operations.
- Managed labor reports and scheduled staffing for agency and company employees, overseeing up to 150 personnel.
- Compiled supervisor, efficiency, and production reports for operational review.
- Supervised company and agency employees during production manager's absence.
FULFILLMENT ASSOCIATE
4 Years 8 Months- Operated efficiently and accurately in fast-paced environment with repetitive motions.
- Processed orders using Direct Response, Vera Core, Print Stream and Edge Warehouse Managing Systems for associates to fulfill.
- Quickly responded to emails from a customer to resolve issues with order services and item issues.
- Assumed lead role when needed.
- Assumed lead role when needed.
Education
GED
- Graduated with 4.0 GPA
Skills
Safety protocols and procedures
Attention to Detail
Task prioritization
Team Leadership
Multitasking
Efficient
Fast Learner
Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Animal Care Technician
County of Riverside
08.2025 - CurrentRead More
Customer Service Representative
UNIS
03.2021 - 09.2024Read More
MACHINE OPERATOR
DF STAUFFER BISCUIT CO INC
06.2020 - 08.2021Read More
FULFILLMENT ASSOCIATE
TOWNE ALLPOINTS
10.2015 - 06.2020Read More
LA MIRADA HIGH SCHOOL
GED
Read More